Platform/Sales - Part Time

Southeastern; Borough of Swale; On-site; GBP 22,000 - 25,000; Part time

Job summary

A leading train operator is seeking a Platform/Sales team member for Teynham Train Station. The role includes selling tickets, providing outstanding customer service, and maintaining a positive retail environment. Ideal candidates will possess excellent communication and customer service skills. Join a Great Place to Work and help ensure every journey is positive.

Benefits

Final salary pension

Up to 32 days annual leave entitlement

Free rail travel across our networks

Full training

Qualifications

• Excellent Customer Service skills/experience required.
• Ability to communicate effectively at all levels.
• Experience of cash handling is essential.
• Basic IT skills with ability to use Excel and Word.

Responsibilities

• Promote and sell products in a positive and professional manner.
• Deliver excellent customer service while selling tickets.
• Provide pro-active sales and information service to passengers.

Skills

Customer Service

Communication

Numeracy

Cash Handling

IT Skills

Job description

Are you looking for a career where you can help others go places and makeevery trip possible?

We are seeking a Platform/Sales team member to join our Southeastern station team based at Teynham Train Station.

2025 is the 200th anniversary of the first-ever passenger rail journey , so we're celebrating our proud history and our bright future.

Can you move people? Apply now.

Main Responsibilities

What you'll do

As a member of the Ticket Office, you will actively promote and sell Southeastern and other businesses' products in a positive and professional manner by protecting existing revenue and generating new business.

You will provide a professional service to passengers by delivering excellent customer service whilst selling the full range of tickets, ensuring you are actively contributing to a positive retail environment and taking account for revenues received.

PLEASE NOTE THE WORKING HOURS ARE FOR 06:00 - 10:00 MONDAY TO FRIDAY.

Main Responsibilities

You will have a number of duties and responsibilities in this role that will include (but not be limited to):

• Ensuring the retail sales point is presented in a safe, clean and attractive manner whilst maximising marketing and promotional opportunities which fulfil retail standards and complies with the current Company marketing plan and other publications.
• Providing pro-active sales and information service to passengers, complying with our obligations under the Ticketing and Settlement Agreement.
• Advising on, promoting and selling to passengers the full range of ticket products, rail travel services, special promotional packages and associated travel services, complying with the Ticketing & Settlement Agreement.
• Recording and preparing daily accounts ensuring compliance to cash and security regulations.
• Communicating effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
• Using a range of computer systems and programmes such as Word and Excel.
• Carrying out other general station duties as required.

The Ideal Candidate

The experience you'll need

To be successful for this role, you need to demonstrate the below in your application:

• Excellent Customer Service skills/experience
• Ability to communicate effectively at all levels
• Good standard of numeracy and accuracy
• Ability to work calmly under pressure
• Experience of cash handling is essential
• A pro-active can do' attitude
• Basic IT skills with the ability to use and be taught a range of different software and programs such as Excel and Word

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here .

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• If you applied but weren't successful in getting a similar role at Southeastern,please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply .

What you'll get in return

Along with your salary, the rewards you'll get include:

• a final salary pension
• up to 32days annual leave entitlement(which includes bank holidays)
• free rail travel across our networks.
• full training

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits .

About The Company

A bit about Southeastern

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey.

It's also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a Great Place to Work' at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women .

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Learn more about our railway .