Platform Reliability Engineer | Hybrid, CI/CD & Observability

Tunstall Healthcare Group; United Kingdom; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Pension scheme

Volunteer day

Eye tests – healthcare plan

Verlingue benefits platform

WeCare 24/7 online GP & mental health

Job summary

Tunstall is seeking a Platform Support Engineer in the United Kingdom to join the Solution Delivery & Innovation team. This hybrid role focuses on maintaining healthy, observable platforms for SaaS and connected-care services, handling incidents, and supporting CI/CD pipelines in Azure DevOps.

The ideal candidate has a strong technical support background with excellent communication and technical skills. Offer includes hybrid working, pension, healthcare and extensive learning resources.

Qualifications

• Azure DevOps – administering and supporting Azure DevOps, including Repos, Boards and Pipelines.
• CI/CD pipelines – building, maintaining and troubleshooting build and release (deployment) pipelines.
• Linux – solid Linux administration and command-line troubleshooting.
• Dapr – working with Dapr (Distributed Application Runtime) building blocks such as service invocation, state management and pub/sub.
• Kubernetes – operating and supporting Kubernetes clusters, including deployments, pods, services and Helm.
• ArgoCD – GitOps-based deployment and release management using ArgoCD.
• Loki – log aggregation and querying with Grafana Loki.
• Prometheus – metrics collection, querying and alerting with Prometheus.
• Grafana – building and maintaining dashboards and alerts in Grafana.
• Bash scripting – automating operational tasks and tooling with Bash.

Responsibilities

• Provide day-to-day operational support for the platform, ensuring services remain healthy, reliable and observable.
• Investigate, triage and resolve platform incidents, restoring service within agreed timescales and minimising customer impact.
• Support the build, release and deployment process so that changes reach production safely and predictably.
• Maintain and improve monitoring, alerting and observability to detect issues early and reduce repeat incidents.
• Produce and maintain clear support documentation, runbooks and root cause analysis (RCA) for significant incidents.
• Escalate complex issues appropriately while retaining ownership of updates and follow-through.
• Maintain accurate support documentation, runbooks and knowledge-base articles for the platform and its common issues.
• Keep configuration, deployment and incident records up to date within the relevant tracking and ticketing systems.
• Monitor platform support queues for SLA compliance, flagging incidents at risk of breach.
• Support on-call rota administration and handover documentation as required.
• Prioritise issues affecting customer-facing services and represent platform reliability interests.
• Build, maintain and troubleshoot CI/CD build and release (deployment) pipelines in Azure DevOps.
• Automate operational and maintenance tasks using Bash scripting on Linux.
• Support backup, restore and disaster-recovery activities as required.

Skills

Azure DevOps

CI/CD pipelines

Linux

Dapr

Kubernetes

ArgoCD

Loki

Prometheus

Grafana

Bash scripting

Job description

Tunstall is seeking a Platform Support Engineer in the United Kingdom to join the Solution Delivery & Innovation team. This hybrid role focuses on maintaining healthy, observable platforms for SaaS and connected-care services, handling incidents, and supporting CI/CD pipelines in Azure DevOps.

The ideal candidate has a strong technical support background with excellent communication and technical skills. Offer includes hybrid working, pension, healthcare and extensive learning resources.