Platform reliability and release engineer - Hybrid - Permanent

Jisc; Oxford, Bristol, Manchester, London; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

Join a leading organization in educational technology as a Platform Reliability and Release Engineer. In this hybrid role, you'll enhance platform stability, manage releases, and ensure seamless digital experiences for users, all while enjoying a flexible working environment and a comprehensive benefits package.

Benefits

31 days annual leave

Flexible working hours

Wellbeing benefits

Professional development access

Financial wellbeing support

Qualifications

• Experience managing release cycles for D365.
• Ability to translate complex technical concepts.
• Experience in troubleshooting and CI/CD processes.

Responsibilities

• Ensure platform stability and manage service disruptions.
• Support release strategy and platform operations.
• Maintain well-managed releases with clear documentation.

Skills

Communication

Troubleshooting

Change Management

Data Migration

Metadata Deployment

Tools

D365

C# .NET

Power Automate

DevOps

Power Platform

Job description

Platform reliability and release engineer - Hybrid - Permanent

United Kingdom

Job Description

Posted Tuesday 1 July 2025 at 00:00

Salary: Up to £40,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: TDV2 (internal use only)

Hours: 35 hours per week

Reports into: Platform Reliability & Release Manager

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are

working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

About the team:

This position is based within the Group CTO directorate at Jisc, which provides strategic technology leadership across the organisation and to our members. The directorate is responsible for developing innovative, future-focused products and services that align with Jisc’s digital vision. As part of the Workplace IT department, this role sits in the FinSys team, which supports and advances core financial systems critical to Jisc’s operations.

What you’ll be doing:

In this role, you’ll help ensure platform stability and resilience by reducing service disruptions and managing risk. You’ll support the smooth transition of high-quality updates into the live environment, contributing to a seamless and reliable digital experience for Jisc and its members.

This role also supports the release and environment strategy for Jisc’s platforms, driving ongoing improvements to optimise quality and efficiency. Working closely with the Platform Reliability and Release Manager and development teams, it ensures timely, well-managed releases and maintains clear, up-to-date processes and documentation.

Other key responsibilities:

• Support daily platform operations, ensuring stability, planning for scalability, and bridging development and operations to maintain large-scale systems effectively.
• Ensure consistent and timely releases to drive customer satisfaction and adoption, delivering new features, improvements, and fixes that enhance the overall platform experience.
• Support the use of engineering practices to automate tasks like system management, incident handling, and emergency response.
• Manage release communications with stakeholders, setting clear expectations and promoting the benefits of each change.
• Monitor and manage all platform environments, overseeing maintenance, leading upgrades, applying security patches, synchronising sandbox metadata and data sets, and ensuring sandboxes and repositories are regularly refreshed and maintained.
• Oversee tooling related to the role, ensuring it is properly maintained, supported, and that relevant training is delivered to users.

What we are looking for:

• Previous experience managing release cycles and environments for D365 (Finance & Operations), including hands-on involvement with code development, version control, sandbox setup, testing, and production deployment.
• Proven experience configuring D365 (Finance & Operations), including workflows, user profiles, permission sets and groups, lifecycle services management, and version control.
• Effective communication skills, with the ability to translate complex technical concepts into clear, accessible language for diverse audiences.
• Ability to quickly learn and apply new software or business process techniques to develop effective solutions for real-world business challenges.
• Demonstrable experience in some areas such as troubleshooting, change management, sandbox strategies, data migration, metadata deployment, and CI/CD release processes.
• Demonstrable experience in some technologies, including C# .NET scripting, OData/Dataverse/Synapse Datalink, Power Automate development within Power Platform, and DevOps tooling integrated with JIRA.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us?

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.