Platform Lead

Cover-More; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurance provider based in Uxbridge is hiring a Platform Lead to oversee technology-driven business improvements and manage Salesforce operations. This role requires a focus on aligning IT solutions to enhance customer experiences and ensure operational excellence. Ideal candidates will have significant experience in managing technology projects and fostering cross-departmental collaboration.

Qualifications

• Experience in leading technology-driven business process improvements.
• Knowledge of IT/Business alignment and project management practices.
• Ability to manage change processes in deploying new technologies.

Responsibilities

• Lead the implementation of technology-led business process improvements.
• Ensure alignment of solutions to project management practices.
• Assess impact on customer experience and seek improvement opportunities.
• Develop and implement a platform maintenance strategy.

Job description

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Platform Lead

The Platform Lead - WTP operates at the intersection of business and technology, bringing both groups together to identify opportunities to deliver optimal customer experiences through automation and process improvement.

As the primary technology business partner for the World Travel Protection (WTP) business unit, this role will:

• Be responsible for maintaining the business/IT roadmap and high-level technology strategy for WTP.
• Take overall responsibility for the operational performance of WTP systems worldwide in partnership with other technology leaders for WTP.
• Act as a bridge between IT and business teams to provide innovative solutions to business problems.
• Work with key stakeholders to formulate a broader strategic view of technology across WTP.
• Be the technical system owner for WTP’s Salesforce instance, which supports WTP’s operations, sales, and marketing teams.
• Have direct responsibility over prioritisation and planning for the Salesforce team’s BAU, enhancement, and project activities.
• Ensure WTP’s day-to-day business needs are met by shared technology platforms (telephony, infrastructure, data, security).
• Work with our Portfolio Manager, Director of IT (WTP Canada), Solution Architect, and Group Platform Managers to deliver new projects following the Cover-More Group Project Framework.
• Support WTP technology teams across all locations (UK, Australia, India, Canada) and business units (operations, sales, marketing, training) to ensure our technology solutions are fit for purpose.
• Work with subject matter experts and WTP leaders to manage change processes in deploying new technologies and process improvements.
• Collaborate with internal IT Business Partners to manage dependencies across teams and systems to deliver WTP priorities while aligning to IT capacity constraints and priorities.
• Engage with solution architects, project stakeholders, and 3rd party vendors to ensure we deliver appropriate solutions for our customers and internal users.

So, what’s the job?

• You’ll lead and guide the implementation of technology-led business process improvements and contribute to the overall design governance of technology delivery projects.
• You’ll ensure alignment of solutions and delivery to Cover-More Group architecture and project management practices whilst supporting and facilitating the governance and adoption of the right technology solutions that are fit for purpose for WTP.
• You’ll assess the impact of solutions and architecture on the end customer and seek opportunities to improve the overall customer experience, ensuring Operational Integrity and Excellence of the Salesforce Solution and its integrations.
• You’ll develop, own, and implement a platform maintenance strategy for Salesforce and other shared services.