Platform Engineer – IT Ops & Support (Hybrid, London)

Interactive Brokers; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Career support and development

Performance-based cash bonus

Annual leave above statutory minimum

Job summary

Interactive Brokers in London is seeking a Platform Engineer – Support to provide technical assistance for various computer systems and software. Responsibilities include resolving reported issues, documenting solutions, and contributing to IT projects.

The ideal candidate should possess an Associate’s Degree in Computer Science and relevant certifications, alongside strong communication and troubleshooting skills. The position offers a hybrid work model and various employee benefits.

Qualifications

• Proven technical support experience.
• Strong organisational, prioritisation, and multitasking abilities.
• Displays resourcefulness and takes initiative to resolve problems independently.

Responsibilities

• Provide technical assistance and support for reported issues promptly.
• Resolve issues related to desktops, laptops, virtual machines, and other peripherals.
• Document issue resolutions in the departmental knowledge base.

Skills

Strong diagnostic and troubleshooting skills

Strong knowledge of Microsoft Windows

Strong knowledge of Microsoft Office suite

Ability to communicate technical concepts to non-technical stakeholders

Excellent verbal communication skills

Education

Associate’s Degree in Computer Science or related field

A+, Network+, Microsoft, and VMware certifications

Tools

PowerShell

Python

Office 365

Job description

Interactive Brokers in London is seeking a Platform Engineer – Support to provide technical assistance for various computer systems and software. Responsibilities include resolving reported issues, documenting solutions, and contributing to IT projects.

The ideal candidate should possess an Associate’s Degree in Computer Science and relevant certifications, alongside strong communication and troubleshooting skills. The position offers a hybrid work model and various employee benefits.