Platform Engineer

ReliaQuest; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in cyber security is seeking a Platform Engineer to enhance user experience and improve their capabilities. You will troubleshoot both technical issues and complex integrations while collaborating with different teams. A detail-oriented mindset and strong problem-solving skills are crucial for managing critical platform issues effectively.

Qualifications

• Strong troubleshooting mindset required.
• Collaborative work with Product Management and Development teams.
• Experience with API requests and technical support preferred.

Responsibilities

• Provide advanced troubleshooting support for GreyMatter capabilities.
• Tune and optimize integrations for performance and reliability.
• Handle technical customer escalations and triage user-reported issues.

Skills

Troubleshooting

Attention to detail

Effective communication

Job description

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The Platform Engineer position will be part of the team that is accountable for providing support to the platform by working with internal and external users. The Platform Engineer will be engaged with all teams at ReliaQuest to continuously improve end-user experience and mature GreyMatter holistically. This position reports to the Director of Platform Enablement.

The everyday hustle:
• Provide advanced troubleshooting support for GM capabilities (e.g. Detect, Investigate, Respond) and integrations (e.g. Google Chronicle, Crowdstrike, Microsoft Products).
• Tune and optimize GreyMatter integrations to improve performance and reliability (this occurs at both the global and customer level)
• Proficient in crafting API requests for testing and navigating internal/vendor documentation.
• Handle high impact/technical customer escalations when it comes to the GreyMatter platform.
• Triage and confirm user submitted bug reports. This includes extending the initial report to provide actionable context and examples for internal development teams to resolve.
• Provide production level context for platform/connector issues that were not caught in testing.
• Join production war room calls to assist with triage, support, and recovery of critical issues.
• Proactively Investigate failures across the platform and escalate them where appropriate for review
• Submit monitoring requests to product owners to deepen visibility around GM features for health and stability.
• Work with Development teams to correctly test solutions to handle bug requests in staging.

Do You Have What It Takes?:
• Requires close collaboration with Product Management, Technical Operations, and Development teams to identify unusual issues with GM capabilities and connectors.
• A strong troubleshooting mindset, attention to detail, and effective communication to cross functional teams will be crucial for success in this role.