Platform Engineer

Eckoh PLC; Hemel Hempstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer engagement firm in the UK is seeking a Senior Engineer to join their Cloud Native Platform team. The role involves designing and operating a secure, PCI-compliant AWS platform, driving improvements in reliability and operational excellence, and collaborating closely with development teams. Ideal candidates will have significant AWS architecture experience and a strong background in DevSecOps principles. This position offers a competitive salary and excellent perks including a well-being program and substantial holiday allowance.

Benefits

25 days holiday

Excellent Share Incentive Scheme

Life insurance

Access to group Bupa membership scheme

Discretionary annual bonus

Free tea, coffee, fresh fruit and snacks

Relaxation floor amenities

Well-being initiatives

Team days and Volunteering events

Focused on education and training

Qualifications

• 2+ years in a role focused on platform development.
• Strong knowledge of AWS services.
• Experience with infrastructure as code.

Responsibilities

• Design and build a secure PCI-compliant cloud platform.
• Drive observability and monitoring improvements.
• Mentor and guide engineers.

Skills

AWS architecture expertise

2+ years in Site Reliability Engineering or DevOps

CI/CD pipelines knowledge

Infrastructure as Code (Terraform)

Kubernetes experience

Containerisation (Docker)

Observability and monitoring solutions

Tools

GitLab

CloudWatch

Prometheus

Grafana

Job description

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Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.

Our mission is to set the standard for secure interactions between consumers and the world's leading brands. Our innovative products build trust and deliver value through exceptional experiences.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

What do we do?

Eckoh's Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our cloud platforms and protected by multiple patents, remove customer's sensitive personal and payment data from client's contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction.

The Role:

This is an exciting opportunity to join Eckoh's Cloud Native Platform team in a senior engineering capacity. You will play a key role in designing, building, and operating a secure, highly available, PCI-compliant AWS platform that underpins Eckoh's mission-critical services.

As a senior member of the team, you will drive improvements in platform reliability, observability, and operational excellence. You will collaborate closely with development teams to enable secure, automated delivery of services while championing DevSecOps principles.

This role offers the chance to shape the future of Eckoh's cloud environments, mentor other engineers, and have a real impact on system performance, scalability, and security.

Key Functional Responsibilities:

• Design, build, and optimise a secure PCI-compliant cloud platform on AWS to support enterprise-grade applications and services.
• Architect and operate production workloads with a focus on high availability, scalability, and resilience.
• Drive observability and monitoring improvements across infrastructure and services to proactively identify issues.
• Promote and embed a security-first, DevSecOps culture, ensuring best practices are followed at every stage of the software lifecycle.
• Define, measure, and maintain key metrics (availability, MTTR, cost efficiency, performance) to meet and exceed platform KPIs.
• Mentor and guide engineers, sharing knowledge on cloud-native technologies, security practices, and operational excellence.
• Contribute to the evolution of CI/CD pipelines, IaC, and automation tooling to improve delivery speed and reliability.

About you:

Required skills and qualifications:

• 2+ years in a Site Reliability Engineering, DevOps, or Software Engineering role focused on platform development.
• Proven expertise in AWS architecture and operations, including services such as EC2, ECS/EKS, RDS, S3, IAM, and networking.
• Strong knowledge of CI/CD pipelines and automation tooling (Gitlab experience preferable).
• Experience with "infrastructure as code" (Terraform, CloudFormation), containerisation (Docker), and orchestration (Kubernetes).
• Proficiency with observability and monitoring solutions (e.g., CloudWatch, Prometheus, Grafana, Splunk).
• Strong understanding of cloud-native development practices and agile ways of working.
• Confident conducting peer code reviews and providing constructive technical feedback.
• Experience designing solutions in multi-cloud or hybrid-cloud environments.
• Advanced knowledge of Kubernetes networking and service mesh technologies (e.g., Istio, Calico).
• Exposure to Kafka and its ecosystem (Kafka Connect, ksqlDB).
• Expertise in debugging complex distributed systems.
• Familiarity with relational databases (MySQL, PostgreSQL, Oracle).
• 25 days holiday and increases with service
• Excellent Share Incentive Scheme
• Life insurance
• Access to group Bupa membership scheme.
• Discretionary annual bonus
• Free tea, coffee, fresh fruit and snacks
• Relaxation floor (lunch area, quiet room, pool table, Xbox)
• Well-being initiatives, such as in-house Reflexology and Sports Massage
• Discounted offers
• Team days and Volunteering events
• Christmas & summer company events
• Focused on education and training (conference attendance, higher education sponsorship)

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with experience or relevant job titles of; Software Developer, Software Engineer, Java Engineer, Infrastructure Engineer, IT Developer, Programmer, Technical Developer, Cloud Infrastructure Engineer, DevOps Engineer, DevOps, Software Development may also be considered for this role.