Platform Engineer

Reed Technology; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Platform Engineer to bridge technical platforms with operational teams. You will be vital in managing cloud environments and supporting customer integrations, ensuring seamless service operations. The ideal candidate has strong AWS experience, operational efficiency skills, and excellent communication abilities. Join us to enhance our services in a dynamic environment.

Qualifications

• Strong experience with cloud platforms, especially AWS, and cost management.
• Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar.
• Deep understanding of API integrations, DNS management, and web service configurations.
• Experience in creating and maintaining documentation.
• Strong problem-solving skills with the ability to triage and prioritise issues.

Responsibilities

• Serve as the technical guide for customer integrators and support teams.
• Maintain operational visibility and respond to service-level incidents.
• Manage cloud platforms with a focus on cost efficiency.
• Operate and optimise monitoring and alerting systems.
• Handle API integrations and DNS management.

Skills

Experience with cloud platforms, especially AWS

Proficiency in monitoring and alerting systems

Deep understanding of API integrations

Experience with automation tools

Knowledge of deployment pipelines

Strong problem-solving skills

Excellent communication skills

Job description

Platform Engineer

Location: Bristol / Remote
Job Type: Full-time

This role is crucial in bridging our technical platform with operational delivery teams, ensuring smooth service operations, supporting customer integrations, and supporting internal teams. Your expertise will enable us to enhance our services and organisational efficiency

Day-to-day of the role:

• Serve as the technical guide for customer integrators, support teams, and partner developers, helping them maximise the platform's potential.
• Maintain operational visibility across our systems, respond to service-level incidents, and drive continuous improvements in our operational processes and tools.
• Manage cloud platforms with a focus on cost efficiency, particularly AWS services.
• Operate and optimise monitoring and alerting systems.
• Handle API integrations, DNS management, and web service configurations.
• Develop automation tools and scripts to streamline operational processes.
• Oversee deployment pipelines and version control systems.
• Conduct incident management processes and post-mortem reviews.

Required Skills & Qualifications:

• Strong experience with cloud platforms, especially AWS, and cost management.
• Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar.
• Deep understanding of API integrations, DNS management, and web service configurations.
• Experience with automation tools and scripting for operational processes.
• Knowledge of deployment pipelines and version control systems.
• Proven track record in technical operations or DevOps roles, preferably in a SaaS environment.
• Strong problem-solving skills with the ability to triage and prioritise issues effectively.
• Experience in creating and maintaining documentation (runbooks, technical guides).
• Understanding of SLA management and operational metrics.
• Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders.