Platform Delivery Specialist

British Veterinary Association; West of England; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A global veterinary care leader is looking for an IT support role to enhance the use of internal tools and customer support platforms like Zendesk. This role involves improving workflows, making configuration updates, and collaborating with stakeholders to deliver high-quality solutions. If you have experience in technical support and customer service platforms, apply now for a chance to contribute to a meaningful mission in veterinary care.

Benefits

Competitive salary

6.6 weeks' annual leave

Discretionary annual bonus

Cycle to Work scheme

Reduced-cost veterinary care

Qualifications

• Experience with ticketing systems or customer support platforms.
• Understanding of API integrations.
• Exposure to scripting or coding is a plus.

Responsibilities

• Support delivery of solutions that solve business challenges.
• Make configuration updates and streamline workflows.
• Work closely with internal stakeholders and vendors.

Skills

Hands-on experience with customer support platforms

Understanding of systems connectivity

Familiarity with cloud-based platforms

Stakeholder management skills

Collaborative mindset

Tools

Zendesk

ServiceNow

Python

Job description

Remote: 1x day per month expected in our Keynsham office

Do you want to have a tangible impact on how IVC Evidensia engages with our colleagues & customers?

The IT Service department provides support, care & maintenance to the global business, ensuring the technology runs smoothly, securely & efficiently to enable the organisation to perform to it's high standard.

Within this team, you'll have the opportunity to become a Zendesk expert, standardising and growing its use as it is rolled out globally for key functions and languages. You'll be improving customer support processes and therefore creating business value is helping provide a fantastic experience for our customers.

Who are we

We are a global leader in veterinary care, investing in our people, premises and processes to deliver outstanding care in around 2,500 locations across 20 countries.

At IVC Evidensia, exceptional animal care is a team effort - and that includes the vital work of our central support teams. Whether in HR, marketing, operations, IT, finance or beyond, these roles keep our clinics running smoothly and effectively. By supporting our people and processes behind the scenes, they enable our practice teams to focus on delivering the highest standard of care to animals and their owners, delivering our promise of Healthy Animals, Happy Owners.

The Role

You'll join a small, focused team helping to improve how we work by making the most of our internal tools and platforms. Using your technical know-how, you'll support the delivery of solutions that solve business challenges and drive efficiency. This includes making configuration updates, building automations, streamlining workflows, and supporting custom integrations and applications.

A key part of the role is working closely with the Platform Owner, internal stakeholders across global teams, and third-party vendors. You'll play an important role in helping to shape and deliver a best-in-class Zendesk experience - one that sets the gold standard for future rollouts in other regions.

What You'll Bring

Hands-on experience with business tools like ticketing systems or customer support platforms (e.g. Zendesk, ServiceNow, Freshdesk, TopDesk, etc.)

A good understanding of how systems connect, with some experience in supporting or setting up API integrations

Exposure to scripting or coding (e.g. Python or similar languages) is a plus

Familiarity with cloud-based platforms or IT service tools (like Platform-as-a-Service or ITSM solutions) is beneficial

Strong stakeholder management skills - you're confident working with global teams and able to translate business needs into actionable outcomes

A collaborative mindset and a drive to help build scalable, high-quality solutions that can be shared across regions

You matter to us

Our people are at the heart of everything we do. That's why we invest in you: your growth, your environment, and your well-being. Alongside a competitive salary, you'll enjoy a range of benefits designed to support your career and life beyond work, including:

Work-life balance with hybrid and Remote working options available

Dog-friendly office when you do come into the Chocolate Factory

6.6 weeks' annual leave, inclusive of bank holidays

Additional holiday entitlement for your birthday

Enhanced family-friendly leave and pay

Discretionary annual bonus

Reduced-cost veterinary care for your pets

Retail discounts and cashback offers

Private medical insurance or Cash Health Plan (eligibility applies)

Company pension with IVC Evidensia contributions

Cycle to Work and Green Car schemes (eligibility applies)

24/7 confidential Employee Assistance Programme

Wellbeing initiatives to support you at every stage

Apply now via the link below or reach out to me directly to explore this further.

Alternatively, please visit our website to find out more about how we're positively impacting the lives of animals and their owners.