Platform Delivery Lead — End-to-End Customer Journey

Big Red Recruitment; Milton Keynes; On-site; GBP 80,000 - 120,000; Full time

Job summary

Big Red Recruitment in the UK is seeking a Product Platform Delivery Lead to own the end-to-end customer journey on a major regulated national programme. The platform comprises several product components, aligned across three or four agile squads with fixed legislative go-live dates.

The role starts in the UK and may widen to Europe as more programmes come on board. You will coordinate dependencies, define user journeys, and work with customers on requirements and statements of work, applying

Qualifications

• Coordinated three or four agile product squads on a single delivery.
• Managed dependencies between squads to keep an end-to-end flow.
• Laid structured project milestones (Prince2-style) over agile delivery to fixed dates.
• Worked directly with customers on requirements, scope and statements of work.
• Defined end-to-end user journeys and turned requirements into user stories.
• Formal SAFe, LeSS or similar scaled agile experience.
• Delivery in a regulated environment.
• Experience of consolidating legacy or acquired platforms.

Responsibilities

• Own the customer journey across three or four agile squads and the components they build
• Break strategy and the customer's statement of work into user stories, core and customer-specific
• Identify and manage dependencies between squads, using SAFe, LeSS or a similar approach
• Agree priorities with other platform managers where roadmaps meet on a shared component
• Lay milestone discipline over agile delivery, and agree MVP and scope with the customer when a date is at risk
• Help set platform strategy: consolidating legacy platforms, and deciding what is configurable core and what is local
• Be the customer's point of contact on requirements and what is coming next

Skills

Agile squad coordination

Dependency management

Prince2 milestones

Customer requirements

User journey design

Scaled agile (SAFe/LeSS)

Regulated delivery

Legacy platform consolidation

Job description

Big Red Recruitment in the UK is seeking a Product Platform Delivery Lead to own the end-to-end customer journey on a major regulated national programme. The platform comprises several product components, aligned across three or four agile squads with fixed legislative go-live dates.

The role starts in the UK and may widen to Europe as more programmes come on board. You will coordinate dependencies, define user journeys, and work with customers on requirements and statements of work, applying