Plant Operative

Holcim Ltd; Wrexham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary with bonus

25 days holiday plus bank holidays

Health & safety focus

Enhanced family benefits

Women Empowered mentoring program

Remote GP service

Career progression opportunities

Employee affinity groups

Job summary

Holcim Ltd in Ruabon is seeking a Plant Operative to join a hybrid team, blending hands-on machine work with customer-facing support. You’ll operate heavy plant, manage orders on site, and help keep our weighbridge and logistics moving efficiently.

We value a proactive, safety-conscious approach, solid communication, and teamwork. Training is provided to develop your role across operations and customer service.

Qualifications

• Experience in customer service or operating plant is a plus; training will be provided.
• Excellent communication and organisational skills.
• Strong commitment to safety practices.

Responsibilities

• Answer customer queries by phone, email, or in person with great service.
• Take and process customer orders accurately and efficiently.
• Identify service improvements and share customer feedback.
• Escalate unresolved issues to team leaders or service managers.
• Operate heavy machinery safely on site.
• Conduct daily safety checks and support plant operations and logistics.
• Keep the work area and site clean, safe, and well-organised.

Skills

Customer service experience

Excellent communication

Teamwork

Safety awareness

Flexible / adaptable

Job description

The OpportunityAre you ready to take on a role thats all about People, Purpose and Performance? Were looking for a Plant Operative to join our team in Ruabon and help keep everything moving, on the ground and over the phone. If you enjoy working with customers just as much as operating big machines, this hybrid role gives you the best of both worlds, working on mobile plant, mixing material and working on the weighbridge. You'll work Monday to Friday45 Hours a week and once in 3 Saturdays.

Youll be part of a tight-knit, fast-paced team that plays a vital role in delivering quality service and materials to our customers, whether thats through taking orders, solving problems, or operating heavy machinery to get product out the door. It's a job with variety, purpose, and plenty of room to grow.

What Makes This Role Stand Out?

Hands-on machine time Operate heavy plant like loading shovels (well train you!).

End-to-end impact

From placing an order to loading it up for delivery, you're involved every step of the way.

Room to grow

With training, support, and development opportunities, you're in control of your career.

What You’ll Be Doing

• Answering customer queries by phone, email, or in person, always delivering great service.
• Handling and processing customer orders accurately and efficiently.
• Identifying service improvements and sharing feedback from customers.
• Escalating any unresolved issues to team leaders or service managers.
• Operating heavy machinery safely and efficiently on site (excavators, loaders, etc.).
• Conducting daily safety checks and supporting plant operations and logistics.
• Keeping your work area, and the whole site clean, safe, and well-organised.

What You’ll Bring

• A positive, proactive attitude, you enjoy helping people and solving problems.
• Excellent communication and organisation skills.
• A passion for teamwork, whether it's in the office or out in the yard.
• Some experience in customer service or operating plant is a plus but well train the right person.
• A good grasp of safety practices and a strong sense of responsibility.
• A flexible approach, you're comfortable switching gears between phones and plant machinery.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we've helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

BenefitsCompetitive

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
• We care about you and your family. That's why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we're committed to supporting you every step of the way.
• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad
• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace