Plant Hire Controller

Talent Finder; High Wycombe; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Plant Hire Controller to join their dynamic team in High Wycombe. This role is perfect for someone who is organized, detail-oriented, and passionate about delivering exceptional customer service. You will be the first point of contact for equipment hires, assisting the sales team, and ensuring smooth operations in a fast-paced environment. With opportunities for personal development and a supportive onboarding process, this role offers a chance to grow your skills while being part of a friendly and family-oriented company. If you thrive in a customer-focused role and enjoy a collaborative atmosphere, this could be the perfect opportunity for you.

Benefits

Opportunities for personal development

Onboarding training and regular support

Free parking

Refreshments at the office

Employee Assistance Programme

31 days Holiday (including bank holidays)

Qualifications

• Proven track record in customer service and sales.
• Excellent communication skills and detail-oriented.

Responsibilities

• First point of contact for equipment hires and customer inquiries.
• Assist sales team and maintain client relationships.

Skills

Customer Service

Sales Experience

Communication Skills

Multi-tasking

Excel Proficiency

Attention to Detail

Positive Attitude

Tools

CRM System

Job description

Job Description

Plant Hire Controller | High Wycombe | Office-based, shift pattern | Monday to Friday, 7:00 am to 4:30 pm or 8:15 am to 5:45 pm which will normally alternate daily depending on staffing requirements | £35,000 - £45,000 negotiable, dependent on experience

Are you organised, detail-oriented, and passionate about delivering good customer service?

Our client is seeking an experienced Plant Hire Controller to join their team in High Wycombe.

They are a small, independent concrete pumping firm that began back in years later, they still operate with the same family mindset but now employ over 50 personnel and offer Nationwide coverage. This makes them the UK's largest independently owned concrete pumping specialists.

Are you the right person for the job?

• A proven track record of providing great customer service
• Sales experience with a history of identifying upselling opportunities and following up inquiries
• Excellent communication skills and confident in dealing with customers on the telephone
• Experience working in a fast-paced operational structure where multi-tasking is a daily occurrence
• Proficient user in Excel & experience working with different systems
• Good attention to detail
• Confident and positive attitude

What will your role look like?

• Being the first point of contact for all hires of both daily and weekly equipment
• Provide quotes or gather all essential information to enable a smooth handover to the sales team
• Assist the sales team with proposals, customer inquiries and business development activities, ensuring essential information is updated within the CRM system
• Communicate courteously, professionally, and promptly with customers by telephone, email and face-to-face
• Build and maintain excellent relationships with clients through superior customer service
• Diarise jobs and ensure consistency and accuracy with booking information
• Handle customer complaints or incidents with a positive solutions-focused approach
• Continually improve customer procedures, polices and standards for your department
• Grow your pump and product knowledge and keep up to date with changes to ensure you can provide high quality customer service and ensure all needs are met
• Review job tickets to ensure accuracy prior to billing.

What can you expect in return?

• Opportunities for continued personal development
• Onboarding training and regular support
• Free parking and refreshments at the office
• A modern, bright and comfortable working space
• Employee Assistance Programme
• 31 days Holiday (including bank holidays)
• Joining the family, you'll always be a person, never just a number.

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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