Plant & Customer Support Co-ordinator

Balfour Beatty plc; Rotherham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Smart working

25 days annual leave

Family friendly policies

Pension

Job summary

Balfour Beatty plc in Rotherham is seeking a Plant & Customer Support Co-ordinator to support operational teams with plant and equipment coordination across projects.

You will act as a key point of contact for internal customers and suppliers, ensuring efficient sourcing, timely breakdown management and high service standards while maximising plant utilisation.

Qualifications

• Experience in plant hire, fleet management or procurement.
• Strong administration and organisational skills with attention to detail.
• Proactive, solutions-focused approach and ability to work with multiple stakeholders.

Responsibilities

• Manage requests for plant and related services via phone, email and systems.
• Arrange hire and off-hire of plant, prioritising internal fleet assets.
• Coordinate plant breakdowns with suppliers, workshops and teams for timely resolutions.
• Monitor requests to meet service levels and customer expectations.
• Process purchase orders and ensure delivery to specification.
• Resolve order and invoice queries professionally and promptly.
• Maintain records and support fleet performance reporting.
• Collaborate with suppliers and depots to maximise plant availability.
• Support process improvements and wider plant function tasks.

Skills

Plant hire exp

Fleet management

Procurement

Customer service

Operations support

Coordination

Supplier relations

Administration

Microsoft Office

Independent worker

Tools

Microsoft Office

Job description

About The Role

Balfour Beatty Asset & Technology Solutions is seeking a Plant & Customer Support Co-ordinator to join our team in Rotherham.

This is a busy and rewarding role where you'll be at the heart of supporting operational teams by coordinating plant and equipment requirements across a variety of projects. Acting as a key point of contact for both internal customers and suppliers, you'll help ensure that plant resources are sourced efficiently, breakdowns are managed effectively, and service standards are consistently maintained.

You’ll join a collaborative team that plays a vital role in keeping projects moving, delivering excellent customer service while driving efficiency and maximising plant utilisation.

What you'll be doing

• Managing requests for plant, equipment and related services received via phone, email and internal systems.
• Arranging the hire and off-hire of plant, prioritising the use of internal fleet assets wherever possible.
• Coordinating and tracking plant breakdowns, liaising with suppliers, workshops and operational teams to ensure timely resolutions.
• Monitoring ongoing requests to ensure agreed service levels are achieved and customer expectations are met.
• Processing purchase orders accurately and ensuring goods and services are delivered to specification.
• Resolving order and invoice queries in a professional and timely manner.
• Maintaining accurate records and supporting fleet performance and utilisation reporting.
• Working closely with suppliers, depots and colleagues across the business to maximise plant availability.
• Supporting continuous improvement initiatives by identifying opportunities to enhance processes and service delivery.
• Providing administrative support to the wider plant function and taking ownership of tasks through to completion.

Who we're looking for

We're looking for a highly organised and customer-focused individual who enjoys working in a fast-paced environment and can effectively manage competing priorities.

You Will Ideally Have

• Experience in plant hire, fleet management, procurement, customer service, operational support, or a similar coordination role.
• Knowledge of plant and equipment operations, although this is not essential.
• Experience processing orders and managing supplier relationships.
• Strong administration and organisational skills with excellent attention to detail.
• The ability to communicate confidently with a wide range of stakeholders and build positive working relationships.
• A proactive, solutions-focused approach to problem solving.
• Good IT skills, including experience with Microsoft Office applications such as Word and Excel.
• The ability to work independently while contributing positively to a team environment.
• A professional and accountable approach, with a commitment to delivering high-quality service and continuous improvement.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Benefits

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About Us

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV’s, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

At Balfour Beatty, we are committed to creating an inclusive workplace where everyone can thrive. We value diversity, encourage collaboration, and support our people to achieve their full potential while making a meaningful contribution to the communities we serve.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background.

To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [e-mail]