Planning Team Lead – Scheduling & Service Excellence

Dolby Medical Home Respiratory Care Ltd; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare company in Crawley is seeking a Planning Team Leader to lead the scheduling efforts for a dedicated team. The ideal candidate should have a minimum of 2 years of planning experience and excellent communication skills. Responsibilities include ensuring high service delivery standards, developing customer feedback procedures, and fostering continuous improvement within the team. This full-time role offers a salary of £30,000 with generous benefits, including 33 holiday days and a yearly bonus.

Benefits

33 days holiday (including BH)

Excellent training and development programs

Enhanced maternity and paternity leave

Yearly bonus scheme

Qualifications

• Minimum of 2 years experience in a planning or service coordination role.
• Strong ability to communicate effectively in both spoken and written contexts.
• Experience in using KPIs to drive service improvement.

Responsibilities

• Lead the planning team to ensure effective work scheduling.
• Develop procedures for customer feedback and complaints.
• Document monthly quality assessments and service delivery performance.
• Supervise team performance, training, and development.

Skills

Planning / Service Coordinator experience

Excellent verbal and written communication skills

Experience working with KPIs

Job description

A healthcare company in Crawley is seeking a Planning Team Leader to lead the scheduling efforts for a dedicated team. The ideal candidate should have a minimum of 2 years of planning experience and excellent communication skills. Responsibilities include ensuring high service delivery standards, developing customer feedback procedures, and fostering continuous improvement within the team. This full-time role offers a salary of £30,000 with generous benefits, including 33 holiday days and a yearly bonus.