Planning/ Production Support Administrator

Morgan Advanced Materials; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A materials technology company in Swansea is seeking a Planning/Production Support Administrator for 12-18 months. The role requires experience with Microsoft Dynamics 365 and strong understanding of production processes. You will support users, troubleshoot issues, and assist in managing production orders. Ideal candidates will possess problem-solving skills and familiarity with manufacturing environments.

Qualifications

• Experience in production or supply chain environments.
• Capable of working independently and in teams.
• Strong problem analysis and problem-solving skills.
• Ability to clearly present ideas and reports.

Responsibilities

• Support production planning users in D365.
• Troubleshoot and resolve system issues related to planning.
• Assist in the creation and management of production orders.
• Act as a liaison between central teams and local stakeholders.

Skills

Microsoft Dynamics 365 (D365)

Production planning

Troubleshooting

SQL

Excel

Education

Microsoft Dynamics 365 certification

Certifications in Lean Manufacturing

Job description

Overview

ROLE PROFILE: Temporary Planning/ Production Support Administrator

FUNCTION: Production

REPORTS TO: Operations Manager

LOCATION: Swansea

To support our Highlander Project, we are seeking a detail-oriented and proactive Planning/Production Support Administrator for a period of 12-18 months, with experience in Microsoft Dynamics 365 (D365) to join our team. This individual will play an important role in ensuring seamless operations within our production planning process, supporting users and stakeholders, and maintaining system integrity for D365 applications. The ideal candidate will have a strong understanding of supply chain, production processes, and a hands-on approach to troubleshooting and improving business processes in a manufacturing or production environment.

Responsibilities

• Encourage a ThinkSafe culture.
• Maintain a clean, organised working environment which conforms to the relevant Health & Safety and Environmental standards.
• Report any near misses or ‘Don’t Walk By’ observations.
• Work with production and maintenance staff to build strong working relationships to enable feedback about manufacturing processes.
• Provide day-to-day support for production planning users in D365.
• Troubleshoot and resolve system issues related to production planning, inventory management, and order processing.
• Assist users with understanding and resolving any errors or discrepancies in D365 related to production and planning activities.
• Assist in the creation and management of production orders, bill of materials (BOMs), and routes within D365.
• Support capacity planning, material requirements planning (MRP), and supply chain management functions.
• Create and maintain system documentation, process guides, and standard operating procedures (SOPs).
• Generate regular and ad-hoc reports related to production and planning performance, including inventory levels, production efficiency, and order status.
• Main Point of Contact: Act as the local liaison between central programme teams and site stakeholders, ensuring smooth communication and coordination.
• Define and update action plans in collaboration with subject matter experts (SMEs).
• Coordinate local testing effort including identification of scenarios
• Strong hands-on experience with Microsoft Dynamics 365 for Supply Chain & Operations, specifically in modules related to Production Control, Supply Chain Management, and Inventory Management.
• Familiarity with system setup, configuration, and basic troubleshooting within the D365 environment.
• Understanding of production planning, MRP, and supply chain processes within a manufacturing or production environment.
• Experience with production scheduling, BOM management, and work order generation.
• Basic knowledge of SQL or data query tools for generating reports and analysing system data.
• Experience with Excel for reporting and data manipulation.

Qualifications

• Able to work independently as well as working effectively as part of a cross-functional team.
• Demonstrate problem analysis and problem-solving skills.
• Must be confident in carrying out project work and taking responsibility for driving projects to completion.
• Must be able to clearly present ideas and reports in written and verbal format.
• Must have well developed interpersonal and communication skills.
• Microsoft Dynamics 365 certification (or relevant certifications) in Supply Chain Management or Production Control is a plus.
• Any certifications in Lean Manufacturing or other production-related methodologies are an advantage.

• Previous experience working in manufacturing, distribution, or other production-centric industries.
• Experience with inventory optimization, warehouse management, and order fulfilment processes.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1

At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries.Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air.

Key Figures:Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.