Planning & Performance Manager - QPS

QBE European Operations plc.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension – 10% employer contributions

Private medical insurance

Family friendly policies

Remote work abroad up to 20 days

Cycle-to-Work

Job summary

QBE European Operations plc. in London is seeking an experienced Planning & Performance Manager to support QPS (QBE Portfolio Solutions). This hybrid, permanent role sits at the intersection of strategy, planning, pricing, portfolio management and business performance.

Youll lead plans, pricing and performance insights to empower senior leaders and shape commercial outcomes. As the dedicated Planning & Performance partner for QPS, you will collaborate across underwriting, actuarial, finance,

Qualifications

• Nearly qualified or fully qualified actuary (IFoA or equivalent).
• Experience in business planning, performance management, actuarial or portfolio management.
• Strong understanding of insurance performance drivers and planning processes.
• Knowledge of the Lloyd's market and planning framework.
• Ability to translate complex data into clear, actionable insight.
• Strong stakeholder management with senior leaders.

Responsibilities

• Lead the delivery of annual business plans, reforecasts and strategic planning activities for QPS.
• Coordinate underwriting, actuarial, finance, capital, exposure management and reinsurance assumptions to ensure aligned business planning outcomes.
• Review and challenge plans to improve robustness, credibility and alignment with strategic objectives.
• Support planning submissions, governance materials and Lloyd's planning requirements.
• Identify planning risks and delivery challenges, escalating where appropriate.
• Lead pricing activities for QPS, ensuring methodologies and outputs align with Group standards.
• Coordinate renewal pricing activity and manage delivery across stakeholders.
• Own the QPS performance management framework and provide oversight of performance against plans.
• Monitor portfolio performance, identifying trends, risks and opportunities.
• Deliver high-quality analysis and insight to support decision-making.
• Represent QPS across governance forums and respond to performance requests.
• Act as a liaison between QPS and the wider CUO organisation.

Skills

Actuarial Science

Coaching for success

Collaboration Tools

Commercial Acumen

Critical Thinking

Financial Risk Management

Influencing

Intentional collaboration

Managing performance

Navigating ambiguity

Reinsurance

Stakeholder Management

Strategic Management

Strategic Thinking

Team Management

Education

IFoA qualification

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Planning & Performance Manager - QPS

London / Hybrid

Permanent / Full Time

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

The opportunity

We're looking for an experienced actuary or insurance performance professional to join QBE in a newly created Planning & Performance Manager role supporting QPS (QBE Portfolio Solutions).

This is a highly visible position at the intersection of strategy, planning, pricing, portfolio management and business performance. Acting as the dedicated Planning & Performance partner for QPS, you'll play a key role in shaping business plans, leading pricing for QPS, monitoring portfolio performance and helping senior leaders make informed decisions that drive commercial outcomes.

Working across underwriting, actuarial, finance, capital, exposure management and reinsurance teams, you'll bring together complex information, challenge constructively and provide meaningful insight that influences priorities and actions. You'll also act as an important link between QPS, Underwriting Performance and the wider International CUO function, ensuring alignment across key initiatives and strategic objectives.

This role offers a unique opportunity to help shape and embed planning and performance capabilities within QPS while building strong relationships with senior stakeholders across the business.

Your new role

• Lead the delivery of annual business plans, reforecasts and strategic planning activities for QPS.
• Coordinate underwriting, actuarial, finance, capital, exposure management and reinsurance assumptions to ensure aligned business planning outcomes.
• Review and challenge plans to improve robustness, credibility and alignment with strategic and portfolio optimisation objectives.
• Support planning submissions, governance materials, executive approvals and Lloyd's planning requirements.
• Identify planning risks, dependencies and delivery challenges, escalating where appropriate.
• Lead pricing activities for QPS, ensuring methodologies, assumptions and outputs align with Group standards and governance requirements.
• Coordinate renewal pricing activity and manage delivery across multiple stakeholders.
• Own the QPS performance management framework and provide oversight of performance against plans, forecasts and strategic targets.
• Monitor portfolio performance, identifying trends, risks, opportunities and areas requiring management action.
• Deliver high-quality analysis and insight to support decision-making and business performance.
• Represent QPS across governance forums and support responses to internal and external performance requests.
• Act as a key liaison between QPS and the wider CUO organisation, ensuring priorities, initiatives and governance requirements remain aligned.

About You

• Nearly qualified or fully qualified actuary (IFoA or equivalent).
• Experience in business planning, performance management, actuarial, portfolio management or a related insurance discipline.
• Strong understanding of insurance performance drivers, portfolio management principles and planning processes.
• Knowledge of the Lloyd's market and planning framework.
• Ability to translate complex data and business information into clear, actionable insight.
• Strong stakeholder management skills with experience influencing and partnering with senior leaders.
• Experience supporting governance forums, executive reporting and strategic decision-making.
• A collaborative approach with the confidence to challenge constructively and drive positive outcomes.
• Strong organisational and project management skills, with the ability to coordinate multiple workstreams and priorities.
• Experience working across underwriting, actuarial, finance, risk and related functions.
• Knowledge of portfolio optimisation and performance management frameworks would be advantageous.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working -balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad -you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

General Insurer of the Year 2026 at the British Insurance Awards

Winner of Excellence in Diversity, Equity & Inclusion Award 2025 at the Insurance Business Australia Awards for our Respect@QBE program

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Skills

Actuarial Science, Coaching for success, Collaboration Tools, Commercial Acumen, Critical Thinking, Financial Risk Management (FRM), Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Reinsurance, Stakeholder Management, Strategic Management, Strategic Thinking, Team Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.