Planning Manager

aira; Glasgow; On-site; GBP 45,000; Full time

Job summary

Aira, a leader in clean energy solutions, seeks a Planning Manager in Glasgow to oversee customer service operations and ensure effective capacity allocation. The successful candidate will lead a new team, promoting safety and performance, while fostering a diverse and inclusive workplace.

Benefits

25 days annual leave + bank holidays

Health Cash Plan

Life insurance

Qualifications

• Experience in managing customer service operations.
• Strong leadership and team management skills.
• Ability to analyze performance metrics and implement improvements.

Responsibilities

• Oversee capacity allocation to meet customer demand.
• Monitor performance and implement improvement actions.
• Manage hiring, development, and performance of the team.

Skills

Leadership

Communication

Operational Management

Job description

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Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions.

Founded in 2022 with already 400 employees and growing, Aira aims to drive the clean energy revolution. We are headquartered in Stockholm, Sweden, and our factory in Poland brings these innovations to life, with operating markets in the UK, Italy, and Germany.

About the role as Planning Manager at Aira

The Planning Manager is responsible for overseeing effective capacity allocation to meet customer demand. Through close collaboration with your Team Leaders, you will ensure delivery of efficient planning, execution, and completion within the constraints of time and budget. The planning manager will oversee, manage, and coordinate customer service operations in Scotland. The Planning Manager may be required to assume all roles within their line of responsibility, as necessitated by resource availability, customer demand, or the requirements of the business.

You'll be working 5 days a week from our regional office in Glasgow, leading a team of Customer Service Agents, and Planning Agents.

What you will be doing as Planning Manager at Aira

As a crucial part of a brand new team in Scotland, your role will be exciting and varied, but will include the following:

• Implementing and enforcing safe working practices within your team.
• Communicating effectively, and leading by example.
• Monitoring performance, identifying areas for improvement, and taking responsibility for implementing corrective actions.
• Supporting and empowering your team to independently manage planning and customer service operations.
• Defining working practices which champion both customer satisfaction, and AIRA working principles.
• Managing and coaching your team in the AIRA Operating Model
• You'll be responsible for the hiring, development, performance management, and day-to-day management and administration of your team.
• Preparing and analysing reports, providing regular updates to the Head of Region for Scotland.

What is in it for you?

• Salary of £45,000 per year
• 25 days annual leave + bank holidays
• Health Cash Plan
• Life insurance

At Aira, We’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.