Planning and Customer Support Officer

Gama Aviation LLC; Luton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and forward-thinking company in the business aviation sector as a Planning and Customer Support Officer. This role offers a unique opportunity to engage with customers and internal teams, ensuring the smooth operation of aircraft maintenance planning. You will be instrumental in delivering customer service excellence and operational efficiency, contributing to the company's growth and success. With a focus on career development and a supportive work environment, this position is perfect for those looking to make a significant impact in the aviation industry. If you thrive in a dynamic setting and are eager to contribute, this opportunity awaits you!

Benefits

Competitive Group Pension Scheme

Comprehensive Life Assurance

Comprehensive Income Protection

Comprehensive Travel Insurance

Comprehensive Private Healthcare

Free Car Parking

2 Paid Volunteering Days

Investment in Training and Development

Qualifications

• 2+ years of experience in aircraft input planning in a dynamic environment.
• Strong communication skills and IT proficiency are essential.

Responsibilities

• Develop operational processes for efficient performance.
• Act as a point of contact for customers and engineering teams.
• Ensure customer requirements are understood and met.

Skills

Aircraft Input Planning

Customer Service

Communication Skills

IT Competence

Dynamic Working Environment Adaptability

Job description

Job Details: Planning and Customer Support Officer

Vacancy Name: Planning and Customer Support Officer

Vacancy No: VN1029

Employment Type: Full-Time

Division: Ground

Work Location: Luton Airport

Hours: 5/5/4 Shift, Working a combination of 05:00-17:00 and 12:00-00:00

Gama Aviation is a very reputable Business Aviation company, working on both fixed wing and rotary aircrafts. We are continuing to grow and expand, with exciting contracts being secured!

The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation.

The Production Planner will deliver the full life cycle planning process of aircraft maintenance input to achieve on time delivery of aircraft events. In order to ensure both customer satisfaction and business needs are met, the role will require working in partnership with the customer and wider internal teams including customer service and engineering on a daily basis, whilst producing accurate customer service reports.

Main Responsibilities:

• Develop and fully use operational processes to ensure efficient operational performance
• Customer service and client contact – point of contact for the customer and the interface between our engineering team and the customer’s on-site representative
• Pre-input planning, work pack generation, check progression and work pack closure process
• Control of completed work order and Certification documents, ensuring that these are closed accurately, billed, and delivered to the customer to the required KPI
• Ensuring that our customers’ requirements are understood and that our engineering response is planned, co-ordinated and executed in an efficient manner
• Liaise/engage with customers daily providing daily status reports on aircraft serviceability
• Liaise/engage with local operational teams to ensure smooth running of the department
• Participate in the quality audit programme and ensuring audit closure actions are developed and implemented
• Reporting of all SMS/Quality issues
• Perform other sections duties related to their position as directed by the line manager
• Provide briefings for engineering departmental management on a regular basis
• Support the Quality & Safety team regarding their duties to ensure all processes and department tasks are fulfilled

Skills, Qualifications and Experience required:

Essential:

• At least 2 years’ experience of aircraft input planning in a dynamic line and/or base MX environment
• Willing to work a shift pattern to support business needs
• Have a flexible working approach to a dynamic working environment and have willingness to travel to other locations, including overseas
• Strong verbal and written communication skills and be competent using IT

Desirable:

• Knowledge of aircraft maintenance and operations standards and practices
• Experience working within a business aviation environment
• Experience working directly with customer representatives

In addition to a Competitive Salary, we will offer you:

• Competitive Group Pension Scheme
• Comprehensive Life Assurance *
• Comprehensive Income Protection *
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.