Planning Agent

aira; Sheffield; On-site; GBP 24,000; Full time

Job summary

Join Aira as a Planning Agent in Sheffield, where you'll play a crucial role in managing installation capacity and ensuring outstanding customer service within a dynamic team. Be part of a diverse company driving the clean energy revolution with innovative solutions in a supportive environment.

Benefits

25 days annual leave + bank holidays

Health cash plan

Employee Gateway (holiday and shopping discounts)

Life insurance

Qualifications

• Experience in a planning or customer service role preferred.
• Ability to manage schedules and resources effectively.
• Strong communication skills to liaise with various stakeholders.

Responsibilities

• Manage installation capacity and scheduling.
• Liaise with customers and technicians.
• Support Team Leads in improving workflows.

Skills

Customer Service

Capacity Management

Coaching

Collaboration

Problem Solving

Job description

Social network you want to login/join with:

Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions.

Founded in 2022 with already 400 employees and growing, Aira aims to drive the clean energy revolution. We are headquartered in Stockholm, Sweden, and our factory in Poland brings these innovations to life, with operating markets in the UK, Italy, and Germany.

About the role

The Planning Agent is responsible for effective capacity allocation to meet customer demand. Through close collaboration with the planning and logistics teams, as well as technical colleagues, you will ensure we are able to deliver outstanding customer service. This role is based at our brand new office in Sheffield, as part of a wider planning and customer service team.

What you’ll be doing

• Manage installation capacity and scheduling.
• Liaise with customers, technicians, and team leader.
• Always remain polite and professional.
• Support Team Leads to find improved ways of working.
• Manage and coach other Planning Agents in the use of AIRA systems.
• Support and work closely with technicians to ensure capacity is most effectively resourced.
• Book materials, create purchase orders, and co-ordinate delivery of materials.
• Be aware of the current performance of the teams, and use this knowledge and gained experience to optimize the service operations.
• Receive forecasts from the central function, implement optimizations and improvements, and feed back results either directly or through the Team Lead.

What is in it for you?

• £24,000 per year salary
• 25 days annual leave + bank holidays
• Health cash plan
• Employee Gateway (holiday and shopping discounts)
• Life insurance

At Aira, We’re not just champions of next-generation energy, we’re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.