Planning Administrator

phs Group; Warrington; On-site; GBP 28,000; Full time

Job summary

Join a leading company as a Planning Administrator in Warrington, where you'll be responsible for scheduling engineers' work and maximizing client satisfaction. The ideal candidate will have strong planning and organizational skills, with experience in customer service. In return, you will receive a competitive salary and additional benefits focusing on inclusivity and staff well-being.

Benefits

Pension

Discount on household consumables via phs Shop

Partnership with Reward Gateway for perks

Qualifications

• Experience in planning and customer service-oriented roles.
• Ability to manage and prioritize workloads to meet targets.
• Strong communication and interpersonal skills.

Responsibilities

• Schedule work for engineers according to contracts and KPIs.
• Organize and manage workloads for allocated engineers.
• Maintain business systems and ensure paperwork is accurate.

Skills

Customer service skills

Organizational skills

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

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Planning Administrator - Golborne, Warrington

We have an exciting opportunity to join our Planning team, where you will be responsible for scheduling the work for a nominated group of engineers within an allocated area. You will provide support and ensure that your area is serviced in the most efficient, professional way, utilising the engineers’ expertise in planning their work activity.

A day in the life of a Planning Administrator at phs will involve:

• Ensuring that all work schedules are planned and completed in accordance with contractual SLAs and team KPIs.
• Organising the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction.
• Managing your allocated order book in accordance with department KPIs.
• Assisting engineers to ensure workloads are completed on time.
• Keeping all business systems fully updated.
• Completing all paperwork/electronic information accurately.
• Maintaining excellent customer liaison and relations management skills.
• Working closely with the customer retention department.

The ideal candidate for a Planning Administrator at phs will have:

• Experience working within a planning and customer service-oriented environment, with the ability to deal with customers professionally and calmly.
• The ability to organise and prioritise your own workload to meet KPIs and targets.
• Excellent communication and interpersonal skills.
• Good knowledge and understanding of Microsoft Office packages.

In return for your commitment and expertise, you will get:

• A basic salary of £27,100.00
• Pension
• phs Perks (Partnership with Reward Gateway)
• phs Shop (Discount on household consumables)

phs Compliance focuses on helping more than 2,000 UK business customers test, install, and manage their property infrastructure assets. PHS Compliance self-delivers electrical testing and inspection, M&E installation & maintenance, and asset verification with over 400 engineers nationwide. Our technical and quality management standards are second to none; we are one of a few UK companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.

At phs, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all staff. We are committed to creating a workplace where everyone can bring their true selves without fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.