Planner/Works Programmer

Livin Housing Limited; Rotherham; On-site; GBP 29,000; Full time

Job summary

A housing company in Rotherham seeks a Planner/Works Programmer to manage scheduling and repairs within a busy local team. The role requires strong planning and customer service skills, overseeing the allocation of jobs to operatives and guaranteeing timely service delivery. Ideal candidates will have prior planning experience within a fast-paced environment and be proficient with IT systems. We offer competitive annual leave and additional employee benefits, aiming to maintain a supportive and inclusive workplace.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Access to EAP Counselling sessions

Qualifications

• Previous planning experience required.
• Experience in customer service is essential.
• Ability to manage own workload effectively.
• Good decision making and multitasking abilities are necessary.
• Confidence in using IT systems, emails, and Microsoft Teams.

Responsibilities

• Schedule work orders and allocate jobs to trade operatives.
• Monitor and update repair jobs to meet target times.
• Provide excellent customer service while communicating with various stakeholders.
• Ensure effective use of IT systems and that operatives update their PDAs.

Skills

Planning experience

Customer service

Decision making

Multitasking

IT literacy

Good telephone manner

Tools

Microsoft Teams

Excel

Job description

Annual salary: up to £28,305.00

Planner/Works Programmer

Rotherham

Salary up to £28,305 per annum

Full time – Permanent, 42.5hrs per week, Monday to Friday, 8am – 5pm

Mears works in partnership with the Ministry of Justice to run the CAS 3 project in the Northwest, Northeast, Yorkshire & the Humber regions of the UK. This is one part of a wider project to reduce reoffending, through the provision of temporary accommodation. The project accommodates and provides services to people on probation – this means adult offenders of all genders who are 18 or above who have been released as homeless from prison following a custodial sentence or from approved premises.

About the Role:

As a Planner within our Rotherham branch, you will be part of a local repairs team ensuring that work orders are scheduled through the appointment system, repairs jobs are allocated to trade operatives and ensure all works are completed with minimal turnaround time.

Day-To-Day Duties:

• Support the scheduling of operative and sub-contract resources to ensure effective resource management, delivery of a customer focussed repairs service, and the achievement of performance targets.

• Monitor and update repair jobs on an ongoing basis. This includes jobs are raised and booked within target times, cancelled appropriately, tracked if they gave no appointments, addressed if overdue, and that all follow on work is actioned by the end of the day.

• Provide excellent customer service by maintaining a professional manner when communicating with service users, clients, and both internal/external stakeholders.

• Ensure that IT systems are used effectively and that operatives are using and updating their PDA’s.

Role Criteria:

• Previous planning experience

• Customer service experience

• Ability to manage your own workload effectively

• Good decision making & multitasking abilities

• IT Literate – confident using emails, Microsoft Teams and Excel

• Experience working in a fast-paced, high-pressure environment

• Good telephone manner

• Comfortable working across multiple systems

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

• Family friendly policies

• Access to EAP Counselling sessions

Apply below or to discuss your application further; contact:

Beth Dunford ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.