Planner/Works Programmer

Medirest Signature; Ilford; On-site; GBP 30,000; Full time

Job summary

A leading company in the repairs and maintenance sector is seeking a Planner for their Ilford branch. The role involves administrative duties, planning work for operatives, and ensuring seamless communication within the team. With benefits like 25 days annual leave and staff perks, it’s an excellent opportunity to contribute to community service.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks through Mears Rewards

Family-friendly policies

Qualifications

• Previous experience working in a call centre.
• Experience with planning works.

Responsibilities

• Answering client and internal calls and emails.
• Planning work for in-house operatives and sub-contractors.
• Performing general administration duties.

Skills

Communication

Team player

Job description

Annual salary: up to £29,988.00

Planner

Location: Redbridge

Employment Type: Full Time, Permanent

Salary: up to £29,988 per annum

We are the largest provider of repairs, maintenance, and regeneration services across the UK. Mears offers tailored rapid-response and planned maintenance services through partnerships with over 70 local authorities, Arm's Length Management Organisations, and Housing Associations.

About the Role:

As a Planner, you will work on a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the community. This contract covers Redbridge council within the social housing sector.

You will be based in our Ilford branch, performing admin duties, WIP management, handling calls and emails, raising repairs, planning works, ensuring operatives have a full diary of jobs daily, liaising with operatives and sub-contractors, and planning follow-up work as needed.

Day-to-day duties:

• Answering client and internal calls and emails
• Planning work for in-house operatives and sub-contractors
• Administering compliance checks and visits
• Maintaining internal MCM system
• Performing general administration duties
• Completing mandatory training and compliance requirements

Role Criteria:

• Previous experience working in a call centre
• Experience with planning works
• Good communication skills
• Team player

All roles require candidates to have the entitlement to work in the UK. Mears does not currently offer visa sponsorship. Candidates should also be aware that all roles are subject to DBS/Security checks before employment begins.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day — a celebration organized as a thank you from the executive team
• Volunteering Leave — support for paid community volunteering
• Staff perks through Mears Rewards, including discounts, holiday vouchers, eye test vouchers, Share Save scheme, and more
• Family-friendly policies

To apply or discuss your application further, contact:
Laura Bourne ([e-mail])

If you need assistance with your application, we are here to support you every step of the way.

At Mears Group, we are committed to diversity and inclusion. We are a Disability Confident employer, support the Armed Forces Covenant, and have received the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, supporting veterans transitioning into civilian careers.

We promote social mobility and invite applicants to voluntarily share background information during the application process to help us understand the diverse experiences of our candidates. This information is optional and will not affect your application.