Planner/Works Programmer

Annual salary: up to £28,917.00

Planner

Tower Hamlets

Full Time Permanent

Salary £28,917 per annum.

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

As a Planner, you will be working alongside Tower Hamlets Council in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Planner within our Tower Hamlets branch, working for the Voids department, will support residents with reactive repairs and maintenance across our portfolio of properties. You will be part of a local repairs team that ensures works orders are scheduled through the in-house appointments system, repairs works are allocated to trade operatives, and all works are carried out with minimal average turnaround time.

• Support the scheduling of operative and sub-contract resource to ensure effective resource management and delivery of a customer-focused repairs service while meeting performance targets.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are input correctly.
• Monitor and update repairs on an ongoing basis regarding job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs, and all follow-on jobs are actioned by the end of each day.
• Adopt a professional manner when communicating with service users, clients, and both internal/external stakeholders to ensure the customer experience is central to all activities.
• Act as a key communicator between the resident and maintenance worker regarding ongoing work where required, and liaise with colleagues to ensure accurate and timely information is provided.
• Collaborate with team members, including administrators, operatives, supervisors, and subcontractors, to ensure an efficient and productive service is delivered to service users and clients, supporting high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Follow and support policies, procedures, initiatives, and work instructions at all times, keeping all supplied company assets in good condition in line with company policies, and report damages to your manager. Provide backup to all other planners, covering any absences, and attend informal and formal company and client meetings and training sessions as required.

Role Criteria:

• Schedule work orders through in-house appointment systems
• Previous experience in planning within a social housing environment
• Good verbal and written communication skills
• Good time management, planning, and organisational skills
• Proficient in computerised systems
• Strong customer service skills

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, share save scheme, plus much more.
• Family-friendly policies

To apply, follow the link below or to discuss your application further, please contact Laura Bourne at laura.bourne@mearsgroup.co.uk.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset; we hire individuality, recognising and valuing everyone as individuals and ensuring equal access to opportunities for all regardless of socio-economic background or individual makeup.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

Required Qualifications:

Customer Service (2 - Colleague achieves the required performance standards), Internal and External Liaison (2 - Colleague achieves the required performance standards), Team Work (3 - Colleague exceeds the required performance standards).

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.