Planner/Scheduler

CMS - Recruitment; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de maintenance de premier plan recherche un Planner/Scheduler pour rejoindre son équipe dynamique. Le candidat idéal sera le premier point de contact pour les clients, gérant efficacement les demandes et offrant un excellent service client. Ce rôle implique la coordination des réparations et la gestion des demandes dans le secteur du logement social.

Qualifications

• Expérience dans le secteur de la maintenance immobilière/sociale souhaitée.
• Compétences en gestion des appels et coordination des travaux.
• Capacité à travailler sous pression et à gérer les plaintes des clients.

Responsibilities

• Répondre aux appels concernant les réparations et gérer les demandes.
• Coordonner les travaux de réparation avec l'équipe.
• Gérer les plaintes des clients et les enregistrer dans le système.

Skills

Excellent telephone manner

Good verbal/written communication skills

Able to work under pressure

IT literacy

Positive attitude

Job description

Planner/Scheduler

Temporary

Medway, Kent

£14.36 p/h inc. holiday pay

Our Client, a large maintenance company who look after a social housing contract, are looking to recruit a Planner/Scheduler to join their busy team. They are looking for someone who can act as a first point of contact for customers/clients, ensure all enquiries are managed efficiently and provide excellent levels of customer service.

Your main duties will be:

• Answering calls regarding repairs and dealing with the call in a professional manner
• Responding to emails from tenants/contractors/clients regarding repairs in accordance with operational procedures
• Logging calls and repair requests on IT systems
• Coordinate repair works with your team
• Allocate work to employed operatives
• Order parts for repairs
• Liaising with tenants/operatives about completed jobs and return visits
• Filing/maintaining paperwork in accordance with quality assurance procedures
• Dealing with customer complaints and logging them onto the system
• Managing your workload and prioritising repairs
• Other duties requested by your manager

Key Skills:

• Excellent telephone manner
• Good verbal/written communication skills
• Able to work under pressure
• IT literacy – Word, Excel, Emails
• Positive attitude when dealing with difficult people/situations

For this particular role, previous experience within the property maintenance sector/social housing sector would be advantageous.

Please note that reference contacts and proof of eligibility to work in the UK will be requested upon application.