Planner/Scheduler

Fortus Recruitment Group; Crays Hill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority is seeking an experienced Scheduler/Planner to join their office support team in Crays Hill. The role involves allocating jobs, managing diaries, and handling tenant inquiries. Ideal candidates are experienced in fast-paced environments and possess strong communication skills. The position offers a permanent contract with benefits such as 28 days of holiday and pension options.

Benefits

28 days holiday

Pension

Options for overtime

Company benefit plan

Qualifications

• Experience working in a fast-paced environment.
• Computer literate with strong communication skills on the phone.
• Ability to work on own initiative and as part of a team.
• Customer-focused and comfortable working to KPIs.

Responsibilities

• Answer customer calls and emails regarding breakdowns and planned service works.
• Allocate jobs to suitable operatives within allocated areas.
• General administration, including data entry and answering telephone calls.
• Organise and manage operatives' diaries.
• Deal with tenant issues and complaints professionally.

Skills

Experience in a fast-paced environment

Strong communication skills on the phone

Ability to work on own initiative

Customer-focused

Job description

Overview

Scheduler/Planner - Property services / Social Housing
Housing Repairs & Maintenance

Our client, a local authority based in Basildon, is currently looking for an experienced Scheduler/Planner to join their office support team. The team carries out day to day repairs and maintenance to over 7,500 properties in a fast-paced, busy office environment.

Responsibilities

• Answer customer calls and emails via our portal regarding breakdowns and planned service works
• Allocate jobs to suitable operatives within allocated areas
• General administration, including data entry and answering telephone calls; cover as required
• Organise and manage operatives' diaries
• Deal with tenant issues and complaints in a professional and friendly way

Candidate Specification / Qualifications

• Experience working in a fast-paced environment
• Computer literate with strong communication skills on the phone
• Ability to work on own initiative and as part of a team
• Customer-focused and comfortable working to KPIs

Benefits / Terms

• Permanent position
• 28 days holiday
• Pension
• Options for overtime
• Company benefit plan

If you would like a confidential chat regarding this position or require further information please call Jason Almeida.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.