Planner Scheduler

ZipRecruiter; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A London-based scheduling service is seeking a dedicated Scheduler/Resource Planner to manage appointments and operative resources efficiently. The ideal candidate will excel in coordinating complex orders, ensuring compliance with regulations, and providing excellent customer service. Strong IT and communication skills are essential for success in this role.

Qualifications

• Proficient in scheduling and resource planning.
• Experience in using IT systems for managing work orders.
• Strong communication skills to resolve customer issues.

Responsibilities

• Plan and schedule appointments efficiently.
• Monitor performance and ensure compliance with regulations.
• Resolve customer queries and escalations effectively.

Job description

Job Description

Overview

Scheduler/Resource Planner

Location: South London

Purpose of Role:

• To plan and schedule appointments / programmed works across Southwark Repairs so as to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated at all times.
• To pro-actively manage operative resources to ensure appointments are kept and maximize the number of works orders completed at the first visit.
• Dedicated to ensuring that the Council’s customers receive an excellent standard of service.

Responsibilities

• Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes
• To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.
• Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
• To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
• To receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.
• To answer client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.
• To ensure that the dynamic appointment scheduling system data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.
• To prepare records, statistics and communications document as required and respond to written and verbal casework, complaints and statutory enquires as required in a timely manner, in order to resolve issues effectively and speedily.
• To monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc. and to escalate issues to the relevant manager.
• To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area.

Note: If you're interested please get in contact.