Planner - NMN

Mitie; United Kingdom; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading facilities management company in Birmingham is seeking a Planner NMN to oversee maintenance activities. You will ensure job information is accurately recorded and scheduled within service level agreements. The ideal candidate has strong IT skills, communication proficiency, and the ability to work under pressure. Benefits include virtual GP services, financial wellbeing schemes, and flexible holiday options.

Benefits

Virtual GP services

Financial wellbeing schemes

Flexible holiday options

High street discounts

Cycle-to-work schemes

Life cover

Pension contributions

Employee recognition programs

Training opportunities

Qualifications

• Experience with CAFM systems like Maximo.
• Communication proficiency for positive interactions.
• Ability to adapt and work within compliance standards.

Responsibilities

• Record job-related information in IT systems.
• Ensure job completion within SLA and budget.
• Update work orders in Maximo with accurate information.

Skills

Strong IT skills

Excellent communication skills

Ability to work under pressure

Problem-solving skills

Teamwork and collaboration skills

Tools

Maximo

Excel

Job description

Planner NMN • T2 Trinity Park, Bickenhill Lane, Birmingham, B37 7ES • Full-time

Company Description

Mitie, founded in 1987, is the UK's leading facilities management and professional services company, serving a diverse blue-chip customer base including banks, retailers, hospitals, schools, and government offices. With over 77,000 employees, 100+ offices, and thousands of clients nationwide, there are ample opportunities for growth and achievement.

Job Description

Position Overview

The NMN was established in 2018 to manage all hard services PPM and reactive work for the DWP contract. Due to its success—achieving an average 95% SLA for PPM and 93% for Reactive SLA monthly—additional Mitie contracts have been awarded.

Within the NMN, the Service Delivery team manages the delivery of hard services PPM & reactive works using scheduling software (PSO 360). The Planner ensures all work orders are correctly entered into the system for proper assignment to engineers.

The working pattern is Monday to Friday, rotating shifts between 7am and 7pm (7am-3pm, 8am-4pm, 11am-7pm), subject to change. The role is based near Birmingham International Airport, close to the train station.

Responsibilities

• Accurately record all job-related information in the IT systems.
• Ensure all jobs are completed within SLA and budget following proper procedures.
• Review reports to prepare work orders for scheduling within SLA.
• Raise purchase orders for reactive work to ensure timely completion.
• Respond to email queries from clients and engineers promptly.
• Update work orders in Maximo with accurate information.
• Arrange third-party attendance, raising purchase orders and work requests as needed.
• Maintain professional communication with clients, engineers, and team members.
• Escalate issues promptly and maintain audit trails.
• Follow company policies and report deficiencies or safety concerns.
• Use PPE and work equipment properly, reporting issues or training needs.

Qualifications

• Strong IT skills, including experience with CAFM systems like Maximo and Excel.
• Excellent communication skills for clear, positive interactions.
• Ability to work under pressure in a busy environment.
• Problem-solving skills using technology and reported data.
• Adherence to process and compliance standards.
• Teamwork and collaboration skills.
• Note: Security clearance (BPSS) is required.

Additional Information

This job description provides an overview of the role; specific duties and objectives will be tailored throughout employment. The description may be updated as needed to reflect role changes or business needs.

Benefits include virtual GP services, financial wellbeing schemes, flexible holiday options, high street discounts, cycle-to-work schemes, life cover, pension contributions, employee recognition programs, and training opportunities.