Planner - Heathrow - Heathrow - Evander

The VPS Group; Coventry; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company in domestic and commercial services seeks a Heathrow Planner. This role involves scheduling and planning for sustainable contracts, managing works efficiently, and coordinating with various teams. The ideal candidate will exhibit strong organizational skills, manage customer communication effectively, and contribute to the company's mission of creating safe and sustainable living environments.

Benefits

Strong internal development and progression programs

Positive company culture

Social events and team building

Annual leave + Bank Holidays

Christmas Party

Refer a friend scheme

Enhanced annual leave options - Buy & Self

Qualifications

• Experience in a telephony-based, customer-focused environment.
• Ability to understand customer needs and deliver tailored services.
• Adaptability to fluctuating workloads.

Responsibilities

• Schedule Evander installations considering resource availability and client needs.
• Coordinate subcontractor works such as asbestos removal and building works.
• Manage hotel arrangements for field engineers.

Skills

Organizational skills

Multitasking

Customer care

Communication

Problem-solving

Job description

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Planner - Heathrow - Heathrow - Evander, Longford

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Client:

The VPS Group

Location:

Longford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

76a36f021610

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Role: Heathrow Planner

Location: Heathrow

Who are we?

Evander is the UK’s specialist provider of domestic and commercial glazing and locksmith services to the insurance, home emergency, facilities management, and property services sectors. We provide 24/7 response and fulfilment services – making where you live and work safe, secure, and sustainable.

The Role:

You will be responsible for planning and scheduling duties related to Sustainable Business, supporting various schemes. You will ensure the timely and efficient scheduling of work across all Sustainable contracts, liaising with contractors, engineers, and the Sustainable team, reporting to the Central Operations Manager.

Working within the Sustainable Business Unit, you will complete tasks promptly, aligned with installation plans, team KPIs, and targets.

This role involves multiple tasks requiring high accuracy and adherence to strict timelines. You will liaise with contractors, homeowners, clients, and the Sustainable Field team.

What to Expect:

• Schedule Evander installations considering resource availability and client needs.
• Coordinate subcontractor works such as asbestos removal, scaffolding, ventilation, loft insulation, and building works.
• Handle customer queries related to planned works.
• Meet all client KPIs and targets set by the Central Operations Manager.
• Report weekly on KPI performance.
• Optimize the diary for efficiency and smooth operations.
• Manage hotel arrangements for field engineers.
• Organize fleet servicing, MOTs, and repairs, minimizing business disruption.
• Plan ahead and resolve logistical issues impacting scheduled works, including goods receipt, movement, and subcontractor planning.

Who are we looking for:

• Excellent organizational skills with the ability to prioritize and multitask.
• Understanding of geographical locations within England.
• Experience in a telephony-based, customer-focused environment.
• Strong communication and customer care skills, both oral and written.
• Ability to understand customer needs and deliver tailored services.
• Strong interpersonal skills and adaptability to fluctuating workloads.
• Good problem-solving skills and initiative.
• Ability to work under pressure and meet deadlines.

Mission:

We believe that where you live and work should always be safe, secure, and sustainable.

Love our customers. Create a Great Place to Work. Grow our Business.

• Strong internal development and progression programs
• Positive company culture
• Social events and team building
• Annual leave + Bank Holidays
• Christmas Party
• Refer a friend scheme
• Enhanced annual leave options - Buy & Self