Planner - Delivery Operations

JR United Kingdom; Reading; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Join Ocado Logistics as a Delivery Resource Planner, where you'll play a vital role in managing and planning delivery resources to enhance operations across multiple UK sites. This hybrid position combines strategic planning with daily operations, ensuring efficient delivery processes while offering a comprehensive benefits package that promotes a work-life balance and personal growth. Candidates should possess strong organizational and communication skills, along with proficiency in Excel.

Benefits

Flexible Work: 30 days of work from anywhere policy

Wellbeing Support: Access to employee assistance programs

Generous Leave: Starting with 25 days annual leave

Pension Plan: Up to 7% employer contribution matching

Private Medical Cover: Comprehensive insurance coverage

Family-Friendly: Support for parental leave

Financial Aid: Interest-free train tickets

Shuttle Services: Free shuttle buses for commuting

Share Schemes: Opportunities to join share plans

Shopping Perks: 15% discount on Ocado.com

Qualifications

• Strong administrative or customer service background required.
• Ability to manage multiple tasks in a fast-paced environment is essential.
• Proficient in Excel at an intermediate to advanced level.

Responsibilities

• Plan delivery driver resources across multiple sites.
• Manage accurate driver rosters within operations.
• Support key KPIs for efficient headcount planning.

Skills

Communication

Planning

Attention to detail

Multitasking

Customer Service

Organizational Skills

Tools

MS Office

Excel

Job description

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Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good.

We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same.

This is a hybrid role with 2 days a week in the office, based in Hatfield. We offer free onsite parking and a shuttle bus service from the station.

About the role:

We wouldn’t be able to positively impact the way the world shops without our passionate team members – who keep our business running, our vans delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Now, we have an exciting opportunity for a Delivery Resource Planner to join our Planning team within Ocado Logistics.

As a Delivery Resource Planner, you will be responsible for planning delivery driver resources across multiple sites in the UK, supporting our delivery operations by ensuring the right resource is available at the right time. You’ll be working with a dedicated team that manages capacity, headcount, and short-to-medium-term planning projects.

You will be – Skills and responsibilities:

• Use your communication and planning skills to manage accurate driver rosters across our network
• Support key KPIs such as overtime and surplus, driving efficient headcount planning
• Maintain accurate Time and Attendance data for delivery employees
• Collaborate with Delivery Operations, CSTMs, Marshals, and Capacity & Sales teams to ensure resource alignment
• Identify areas for cost saving and process improvement within planning operations

About you – Requirements to be considered:

• Be highly organised, able to multitask and prioritise work in a fast-paced environment
• Have a strong administrative or customer service background with excellent attention to detail
• Be confident using MS Office, especially Excel (intermediate to advanced level)
• Communicate clearly by phone and email and adapt your style for different audiences
• Be flexible with working patterns across the week (including frequent weekends) as part of a rotating roster

Additional Info:

• Interviews will be held via Google Meet and will follow a two-stage process. You can expect a mix of questions covering your work experience, technical knowledge, and behavioural scenarios, along with a great opportunity to learn more about the role.
• Hybrid

What you can expect to receive in return:

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce, as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Including:

• Flexible Work: Enjoy 30 days of ‘work from anywhere’ policy for a balanced life
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching
• Private Medical Cover: Rest easy with comprehensive private medical insurance
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme
• Shuttle Services: Convenient free shuttle buses connect you to work
• Share Schemes: Join exciting share plans to participate in our success
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants
• Financial Protection: We offer Income Protection and Life Insurance for financial security

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.