Planner - Delivery Operations

JR United Kingdom; Cardiff; Hybrid; GBP 28,000 - 37,000; Full time

Job summary

Join a leading logistics company as a Delivery Resource Planner, responsible for managing delivery driver resources and ensuring efficient operations across the UK. The position offers a hybrid work model, opportunities for career growth, and a supportive environment emphasizing employee well-being. Enjoy a comprehensive benefits package that includes flexible work policies, healthcare coverage, and exclusive discounts.

Benefits

Flexible Work Policy

Wellbeing Support Apps

Generous Leave Package

Pension Scheme

Private Medical Insurance

Family-Friendly Leave Options

Financial Aid for Commuting

Shuttle Services

Employee Share Plans

Discounts on Retailers and Restaurants

Qualifications

• Strong administrative or customer service background required.
• Must be confident using MS Office, especially Excel (intermediate to advanced level).
• Flexibility with working patterns including weekdays and weekends.

Responsibilities

• Plan delivery driver resources across multiple sites.
• Manage accurate driver rosters and support key KPIs.
• Collaborate with teams to ensure resource alignment and identify process improvements.

Skills

Communication

Planning

Attention to Detail

Multitasking

Customer Service

Tools

MS Office

Job description

Social network you want to login/join with:

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good.

We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same.

This is a hybrid role with 2 days a week in the office, based in Hatfield. We offer free onsite parking and a shuttle bus service from the station.

About the role:

We wouldn’t be able to positively impact the way the world shops without our passionate team members – who keep our business running, our vans delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Now, we have an exciting opportunity for a Delivery Resource Planner to join our Planning team within Ocado Logistics.

As a Delivery Resource Planner, you will be responsible for planning delivery driver resources across multiple sites in the UK, supporting our delivery operations by ensuring the right resource is available at the right time. You’ll be working with a dedicated team that manages capacity, headcount, and short-to-medium-term planning projects.

You will be – Skills and responsibilities:

• Use your communication and planning skills to manage accurate driver rosters across our network
• Support key KPIs such as overtime and surplus, driving efficient headcount planning
• Maintain accurate Time and Attendance data for delivery employees
• Collaborate with Delivery Operations, CSTMs, Marshals, and Capacity & Sales teams to ensure resource alignment
• Identify areas for cost saving and process improvement within planning operations

About you – Requirements to be considered:

• Be highly organised, able to multitask and prioritise work in a fast-paced environment
• Have a strong administrative or customer service background with excellent attention to detail
• Be confident using MS Office, especially Excel (intermediate to advanced level)
• Communicate clearly by phone and email and adapt your style for different audiences
• Be flexible with working patterns across the week (including frequent weekends) as part of a rotating roster

Additional Info:

• Interviews will be held via Google Meet and will follow a two-stage process. You can expect a mix of questions covering your work experience, technical knowledge, and behavioural scenarios, along with a great opportunity to learn more about the role.
• Hybrid

What you can expect to receive in return:

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce, as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Including:

• Flexible Work: Enjoy 30 days of ‘work from anywhere’ policy for a balanced life
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching
• Private Medical Cover: Rest easy with comprehensive private medical insurance
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme
• Shuttle Services: Convenient free shuttle buses connect you to work
• Share Schemes: Join exciting share plans to participate in our success
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants
• Financial Protection: We offer Income Protection and Life Insurance for financial security

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.