Planner Coordinator (Property Services)

VanRath; Antrim; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a Planner Coordinator to join their dynamic team in Northern Ireland. This role involves the planning and scheduling of job orders, ensuring efficiency and delivering excellent service to clients. You will be the initial point of contact for tenants, scheduling appointments, and liaising with various stakeholders. The ideal candidate will possess strong IT skills, experience in logistics, and a customer-focused approach. This position offers an opportunity to contribute to a reputable company known for its commitment to quality in property services, alongside a competitive salary and a comprehensive benefits package.

Benefits

Employee Perks & Discounts

Life Assurance

Health & Wellbeing Programme

Healthcare Cash Plan

Long Service Awards

Learning & Development Opportunities

Qualifications

• Experience in scheduling/logistics and customer service.
• Strong planning, organization, and communication skills required.

Responsibilities

• Plan and schedule job orders ensuring efficiency and cost-effectiveness.
• Act as point of contact for tenants regarding works and appointments.
• Monitor job progress and ensure completion deadlines are met.

Skills

IT literacy

Customer service

Scheduling/logistics

Communication skills

Planning and organization

Problem-solving

Tools

Microsoft Office

Job description

• Job Reference: RAAP020425
• Job Title: Planner Coordinator (Property Services)
• Rate: £26,000 - £28,000 + package
• Location: Mallusk, Northern Ireland

Planner Coordinator
Are you looking for a Planner Coordinator role? Interested in working for a leading Property Services Contractor?
VANRATH are recruiting a Planner Coordinator to work for a well-respected Property Services Contractor, based in Mallusk, Northern Ireland.

Remuneration:
£26,000 - £28,000 + package
Package Includes:

• Employee Perks & Discounts
• Life Assurance
• Industry leading health & wellbeing programme
• Healthcare Cash Plan
• Long service awards
• Great opportunities for learning & development

Client:
Our client is a well-respected Property Services Contractor that has been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration, and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils, and Commercial Buildings.

Overview of Role:
Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.

Key Responsibilities:

• Be the initial point of contact for tenants for urgent, routine, and adaptation works.
• Scheduling customer appointments and creating events.
• Notifying customers on the planned arrival of workers.
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service, and resource availability.
• Raising survey events on new COTs, Adaptions, and Response jobs.
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
• Liaise with the administration team, supervisor, and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators.
• Monitoring of required completion dates, ensuring they are met, or extension requested where required.
• Dealing with queries and complaint resolution.
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment.
• Prioritise customer orders by due date to support the company in meeting target deadline KPI.
• Escalate issues promptly to management and help resolve problems in a timely fashion.
• To perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy.

The Ideal Person:

• IT literate, proficient in Microsoft Office.
• Previous experience of scheduling/logistics.
• Experience in customer service and customer excellence.
• Experience operating within the construction industry with a focus on housing maintenance.
• Excellent communication skills with the ability to manage client relationships.
• Strong planning and organisation skills.
• Ability to work on own initiative and as part of a cross-functional team.
• Ability to work accurately under pressure and meet deadlines & targets.
• Good understanding of operating costs and productivity levels.
• Knowledge of construction and the skills of the team members.
• Good customer service/customer care skills.
• The ability to deal with the unexpected and good problem-solving skills.

For further information on this vacancy, or any other Built Environment job in Belfast or wider Northern Ireland, please apply via the link below or contact Robert Apps for a confidential discussion.