Planner

Mitie Group plc.; Wythenshawe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management firm is seeking a planner to work in the Systems Support team. The role involves allocating planned and reactive tasks to engineers, ensuring service compliance, and managing communications with site contacts. The ideal candidate will have GCSEs in Maths and English, experience in call centre systems, and strong time management skills.

Qualifications

• GCSE passes in Maths and English or equivalent.
• Good understanding of asset data.
• Experience with call centre or logging systems.

Responsibilities

• Allocate PPM and reactive work based on engineer schedules.
• Provide monthly reports to relevant managers.
• Update engineers' web portal with planned works.
• Liaise with site contacts to confirm engineer attendance.

Skills

Time management

Problem solving

Negotiation

Customer service focus

Adaptability

Education

GCSE in Maths and English

A Level passes

Job description

Overview

Working within the Systems Support team and the National Technical Services Managers and a nationwide team of engineers, the planner will ensure all statutory and non statutory PPMs, remedial and reactive tasks are planned and assigned to one of our engineers for action.

Responsibilities

• Allocate PPM and reactive work, at least four weeks in advance, based on scheduled output from QFM
• Provide monthly report to Systems Support Manager, Head of Support and National Technical Services Manager monthly to confirm workforce schedule
• Update engineers web portal, at least 4 weeks in advance, to ensure engineers are aware of planned works
• Liaise with relevant site contact to confirm engineer\'s attendance
• Ensure all assets scheduled against an engineer are competency checked and attendance is confirmed in advance
• Once planned, liaise with relevant site contact to confirm engineer\'s attendance
• Work with the National Technical Service Manager to produce compliance reports from QFM
• Complete a weekly review of any missed inspections, and prioritise their reschedule
• Provide feedback to the Systems Support Manager and the National Technical Services Manager regarding any missed inspections or any identified engineer issues that require review
• Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.

Qualifications / Person Specification

• GCSE (or \"O\' Level/Standard Grade equivalent) passes in Maths and English
• 'A' Level passes or equivalent
• Good understanding of asset data, with proven experience of quickly understanding business systems and platforms
• Must have previous experience of call centre or call logging systems
• Ability to work to deadlines, with excellent time management skills
• Adaptable and flexible in approach to work required
• Effective problem solving skills
• Ability to remain calm under pressure
• Reliable
• Detail conscious
• Results/tasks orientated
• Excellent negotiation skills
• Good geographical awareness
• Customer service focus