Planner

Jet Aire; South Shields; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Maternity/paternity/adoption pay

Company pension

Life assurance x4 salary

Medicash plan for dependencies

Refer a friend

Employee assistance programme

Annual leave + bank holidays

Training & progression

Job summary

Jet Aire is seeking a Planner to drive the delivery of planned and reactive work, coordinating resources and ensuring high levels of service. The role includes on-call duties on a rota basis, with on-call work remote and no in-office presence.

You will screen orders, schedule tasks, and maintain clear communication with customers and operational teams to maximise efficiency and customer satisfaction.

Qualifications

• Track record of delivering excellent customer service.
• Proven experience in a fast-paced planning environment desirable.
• Background in operations, utilities or logistics is an advantage.
• Clear, professional verbal and written communication.
• Highly organised with strong attention to detail and administrative skills.
• Energetic, solutions-focused attitude with a drive for continuous improvement.
• Adaptable and responsive, able to handle competing demands.
• Transparent and proactive in progress updates.
• Engages effectively with different stakeholders and tailors communication style accordingly.
• Handles confidential information with utmost professionalism.

Responsibilities

• Co-ordinate reactive, planned, and ad-hoc work streams to maximise resource utilisation and maintain smooth delivery.
• Screen and validate incoming work orders, ensuring information accuracy before allocation.
• Review and manage outstanding work orders to meet SLAs.
• Communicate with customers to arrange access and confirm attendance.
• Respond promptly to daily queries and maintain organised inboxes.
• Maintain accurate records by logging all customer interactions.
• Process out-of-hours customer payments through the online portal.

Skills

Customer service

Planning experience

Operations/logistics

Verbal communication

Written communication

Organization/detail

Problem solving

Adaptability

Stakeholder communication

Confidentiality

Job description

Job Description

Planner

Full time, Permanent
Hebburn, Newcastle
Competitive Salary + Benefits

The purpose of this role is to drive the smooth, efficient, and accurate delivery of planned and reactive work across the business. As a key member of the Planning function, you will play a vital role in delivering exceptional service to our clients and stakeholders — ensuring every interaction reflects dependability, professionalism and reliability.

You’ll bring energy and focus to the planning process by organising resources effectively, maintaining clear and confident communication while supporting operational teams to perform at their best. Through proactive workload management, strong service level control, and timely, compliant scheduling, you will be part of a planning function that delivers industry‑leading results and consistently outstanding customer experiences.

The role will work on a rota basis including an on-call so flexibility is required. All on-call will be remote and will not require an in office presence.

About the role

• Co-ordinate reactive, planned, and ad-hoc work streams to maximize resource utilisation and maintain smooth operational delivery, minimising downtime and maximizing commercial output
• Screen and validate incoming work orders, ensuring all required information is accurate before allocation to operational teams, setting teams up for success onsite delivery.
• Review and manage outstanding work orders, ensuring tasks are accurately prioritised and scheduled to meet agreed service level agreements.
• Communicate with customers to arrange access, confirm attendance and ensure a positive service experience.
• Respond promptly to daily queries, maintaining organised inboxes and clear communication.
• Maintain accurate records by logging all customer interactions accurately.
• Processing out-of-hours customers payments through the online portal.

More about you

• Track record of delivering excellent customer service.
• Proven experience in a fast-paced planning environment desirable.
• Background in operations, utilities or logistics is an advantage.
• Clear, professional verbal and written communication.
• Highly organised with strong attention to detail and administrative skills.
• Energetic, solutions-focused attitude with a drive for continuous improvement.
• Adaptable and responsive, able to handle competing demands.
• Transparent and proactive in progress updates.
• Engages effectively with different stakeholders and tailors communication style accordingly.
• Handles confidential information with utmost professionalism

What's in it for you

• Enhanced maternity, paternity and adoption pay and leave.
• Company pension.
• Life assurance scheme (x4 salary).
• Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
• Refer a friend scheme.
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays.
• Training and career progression opportunities.

About us

At Jet Aire, drainage, sewer cleaning, and rehabilitation, is at the forefront of providing innovative solutions to complex challenges in the water and wastewater industry. As a member of the Jet Aire team, you'll have the chance to be part of ground-breaking projects that have a direct impact on environmental sustainability and public health. From working on large-scale infrastructure projects to tackling intricate drainage systems, every day will present you with new and exciting challenges that will sharpen your skills and expand your knowledge.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.