Planner

TieTalent; Preston; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading utility service provider in Preston is looking for an administrative support role focused on handling customer communications and scheduling appointments related to gas meter maintenance. The ideal candidate should possess strong Microsoft Excel skills and relevant administrative experience. This role offers a competitive salary and a full benefits package, promoting diversity and inclusion in the workplace.

Benefits

Competitive salary

Full benefits package

Qualifications

• Computer literate with strong Microsoft Excel skills.
• Previous experience in administrative roles is preferred.

Responsibilities

• Report any issues to an on-call manager.
• Maintain good Excel skills for hourly and end-of-shift reports.
• Handle calls from engineers, clients, or customers requesting appointments.
• Proactively make outbound calls to customers during summer months to schedule appointments.

Skills

Microsoft Excel

Administrative support

Job description

About

(Weekend work)

We work on behalf of our client, National Gas. Our task is to change and maintain gas meters owned by National Gas. We have several engineers covering various areas across the country, including Northeast & Yorkshire, Northwest, West Midlands, East Mids, East Anglia, and London. Work is assigned through an in-house system, with a focus on timely appointments to meet SLAs and KPIs.

Key Responsibilities

• Report any issues to an on-call manager.
• Maintain good Excel skills for hourly and end-of-shift reports.
• Handle calls from engineers, clients, or customers requesting appointments.
• Proactively make outbound calls to customers during summer months to schedule appointments.

Working hours vary seasonally: 8:45 am – 5:15 pm in summer and 8:00 am – 6:00 pm in winter, with additional hours available for covering holidays and sickness.

Skills, Knowledge & Expertise

• Computer literate with strong Microsoft Excel skills.
• Previous experience in administrative roles is preferred.

Job Benefits

Competitive salary based on experience plus a full benefits package. We are an Equal Opportunity Employer and support diversity. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

About Network Plus

Network Plus is an award-winning provider of utility and infrastructure services across the UK, valuing diversity and inclusion in the workplace.

Additional Information

• Nice-to-have skills: Microsoft Excel
• Location: Preston, England, United Kingdom
• Work experience: Administrative roles
• Languages: English