Planner

Mears; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in social housing is seeking a Planner for their Tower Hamlets branch. In this role, you'll support residents by ensuring efficient scheduling of repairs and maintenance across properties, providing a customer-focused service that meets performance targets. The ideal candidate will have experience in planning within a social housing environment, strong organizational skills, and the ability to communicate effectively with various stakeholders.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in planning within a Social Housing environment.
• Strong time management, planning, and organizational skills.
• Effective verbal and written communication skills.

Responsibilities

• Support scheduling of operative and sub-contractor resources.
• Monitor and update repair jobs regularly.
• Maintain a professional customer experience.

Skills

Planning

Communication

Time Management

Organization

Customer Service

Tools

Computerised Systems

Job description

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Job Title: Planner - Tower Hamlets

As a Planner within our Tower Hamlets branch, working for the Voids department, you will support residents with reactive repairs and maintenance across our property portfolio. You will be part of a local repairs team ensuring works orders are scheduled efficiently, repairs are allocated to trade operatives, and all works are completed with minimal turnaround time.

Key Responsibilities:

1. Support scheduling of operative and sub-contractor resources to ensure effective resource management, customer-focused repairs service, and achievement of performance targets.
2. Operate IT systems effectively, ensuring operatives update their PDAs and rate codes are inputted correctly.
3. Monitor and update repair jobs regularly, including booking within target times, handling cancellations, overdue jobs, and follow-up tasks.
4. Maintain a professional customer experience through clear communication, appearance, and adherence to Health & Safety standards.
5. Act as a liaison between residents and maintenance workers, ensuring accurate and timely information exchange.
6. Collaborate with team members, including administrators, operatives, supervisors, and subcontractors, to deliver efficient services and high satisfaction levels.
7. Follow policies, procedures, and work instructions; maintain company assets; report damages; provide cover for other planners; and attend meetings and training as required.

Role Criteria:

• Experience in planning within a Social Housing environment
• Effective verbal and written communication skills
• Strong time management, planning, and organizational skills
• Proficiency with computerised systems
• Excellent customer service skills

Note: Candidates must have the right to work in the UK; visa sponsorship is not available. All roles are subject to DBS/Security checks prior to employment.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering Leave
• Staff perks with Mears Rewards, including discounts, vouchers, and schemes