Planner

Mears Group PLC; Brentwood; On-site; GBP 30,000 - 35,000; Full time

Job summary

Mears Group PLC seeks a Planner for its Brentwood office. The Planner will schedule jobs, support local teams, and enhance operational efficiency across the company's portfolio of properties. Candidates should have call center experience, excellent communication skills, and a strong attention to detail.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Qualifications

• Experience in call center environment.
• Ability to work as a team player with good communication skills.
• Organizational skills along with attention to detail.

Responsibilities

• Answer client and internal calls.
• Plan work for in-house operatives and sub-contractors.
• Administer compliance checks and maintain internal systems.

Skills

Call Centre experience

Good Communication skills

Excellent customer service skills

IT literate

Attention to detail

Geographical Knowledge

Self-Motivated

Job description

Annual salary: up to £30,000.00

Planner

Brentwood

Full Time Permanent

Salary up to £30,000 per annum.

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.

About the Role:

The role is within Mears Task Team, who support branches across the UK. We offer Operation and Planning Resources to branches to assist with increase of workloads, as well as mobilisations of new contracts. The role is busy and organisation, attention to detail and excellent team work play a huge part of this role.

As a Planner you will be working in a stable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Planner within our Brentwood office, you will be supporting the in-house team, clients and existing Mears branches, to complete work across our portfolio of properties. You will schedule works orders through the in-house appointments system, works are allocated to trade operatives or sub-contractors and all works are carried out with minimal average turnaround time.

Day to day duties:

• Answering client & internal calls.
• Planning work for the in-house operatives and sub-contractors.
• Administration of compliance checks and visits.
• Housekeeping of internal MCM system.
• General administration duties.
• Mandatory training and compliance.

Role Criteria:

• Call Centre experience.
• Worked within a similar environment.
• Team Player
• Good Communication skills
• Excellent customer service skills
• IT literate
• Ability to use your own initiative
• Self-Motivated and pro-active
• Good Knowledge of Geographical Knowledge
• Excellent organisational skills
• Attention to detail

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you.

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.