Planned Works Administrator - Social Housing

RGIT Australia; Slough; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Salary sacrifice schemes

Life assurance

Wellbeing resources and counselling

Discount platform

Enhanced family leave provisions

Recognition initiatives and awards

Occupational sick pay

Job summary

Cardo Group in the UK is seeking a Planned Works Administrator to provide comprehensive admin support to the Planned Works team, coordinating maintenance projects across the social housing portfolio in Slough. You will liaise with residents, schedule works, and keep records in asset management systems.

The role requires strong IT skills, attention to detail, and the ability to work independently. Experience with Northgate/Keystone and knowledge of housing regulations are desirable; a path for

Qualifications

• Proven administrative experience in a fast-paced environment.
• Excellent IT skills, especially Microsoft Office and housing systems.
• Strong organisational and time management abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience in a housing association or social housing is desirable.
• Understanding of social housing regulations is desirable.

Responsibilities

• Coordinate and schedule planned maintenance works across social housing assets.
• Liaise with residents to arrange appointments and handle queries professionally.
• Update records in housing asset systems (e.g., Northgate, Keystone).
• Track project progress and maintain documentation for orders, invoices, and certificates.
• Support project managers and surveyors with reports and spreadsheets.
• Ensure data entry accuracy to meet KPIs and audits.
• Process invoices and purchase orders in line with procedures.
• Support resident satisfaction surveys and feedback.
• Communicate with contractors and internal teams to ensure timely deliveries.
• Maintain health and safety documentation where applicable.

Skills

Administrative experience

Microsoft Office

Housing systems

Organisational skills

Communication skills

Tools

Northgate

Keystone

Housing software

Job description

Planned Works Administrator - Social Housing

Full-time Permanent Associate

Posted 03 Aug 2026

Description

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently recruiting a Planned Works Administrator to join our team in Slough.

Role Overview:

This role is to provide comprehensive administrative support to the Planned Works team, ensuring the efficient coordination and delivery of planned maintenance and improvement projects across the social housing portfolio.

Responsibilities:

• Assist in the coordination and scheduling of planned maintenance works, including kitchens, bathrooms, roofing, windows, and cyclical decorations.
• Liaise with residents to arrange appointments, access, and pre-work surveys; handle queries or complaints professionally and promptly.
• Update and maintain records on housing and asset management systems (e.g., Northgate, Keystone, or equivalent).
• Track project progress and maintain accurate documentation for work orders, invoices, and compliance certificates
• Provide administrative support to project managers and surveyors including preparation of reports, correspondence, and spreadsheets.
• Ensure data entry and reporting accuracy to meet KPIs, compliance targets, and audit requirements.
• Process invoices and purchase orders in line with financial procedures, liaising with finance and contractors as needed.
• Support resident satisfaction surveys and collate feedback for service improvement.
• Maintain effective communication with contractors, suppliers, and internal departments to ensure timely delivery of works.
• Monitor and update Health & Safety documentation including risk assessments and method statements where applicable.

You Will Need:

• Proven administrative experience in a fast-paced environment.
• Excellent IT skills, particularly Microsoft Office and housing/property management systems.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy in data management.
• Experience in a housing association, local authority, or construction environment - desirable
• Knowledge of planned maintenance, asset management, or property compliance - desirable
• Understanding of social housing regulations and resident engagement - desirable

We Will Provide:

• Excellent development and progression opportunities
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.