Planned Maintenance Surveyor

Assistance Dogs; Greater London; Remote; GBP 45,000 - 65,000; Full time

Job summary

Assistance Dogs in London seeks a Planned Maintenance Surveyor to join a small team overseeing planned maintenance across rental and Community Living properties. You will specify and deliver high quality works, manage contractors and external consultants, and ensure value for money and regulatory compliance with Decent Homes, EPC/C energy efficiency, and net zero targets.

You will visit residents, coordinate surveys, develop forward works programmes, monitor budgets, and produce reports while

Qualifications

• Strong technical knowledge of residential maintenance, construction works and asset management.
• Understanding of construction contracts and roles within such contracts.
• Experience delivering excellent customer service within occupied housing.
• Experience inspecting works and ensuring defects are remedied.
• Knowledge to write reports and develop schedules of works.
• Experience of budget management.
• IT literate with Microsoft products, data management and database systems.
• Good understanding of Health and Safety and compliance regulations including HHSRS.

Responsibilities

• Provide technical and contract management for maintenance and refurbishment projects.
• Contribute towards development, design and delivery of forward works programme for the Board's rental planned maintenance programme through surveys and other tasks.
• Support delivery of Community Living schemes' planned maintenance programme, liaising with the Community Living manager and team; develop specifications and assist procurement of external consultants.
• Work with residents, contractors, consultants and housing staff to support residents through project stages; identify and support residents who may require additional facilities or temporary rehousing.
• liaise with principal designer and other staff to ensure pre-construction information is available (asbestos registers).
• Ensure planning, building control and party wall consents are in place.
• Undertake site visits to verify specifications, quality of works and perform QA checks; ensure invoiced works match.
• Work with Quality Assurance Officer to capture customer satisfaction surveys and relevant data.
• On completion of works update component records on housing management system and provide compliance certificates.
• Provide forecast expenditure reports and monitor budgets; report to team leader.
• Ensure safeguarding policies and training are followed; participate in relevant training.
• Provide customer-focused complaint resolution for the works programme.
• If external funding is used, comply with grant stream requirements.

Skills

Residential maintenance

Construction contracts

Customer service in occupied housing

Inspecting works & defects

Budget management

IT literacy

Health and safety (HHSRS)

Travel & flexibility

Education

Construction-related qualification (HND/degree)

Valid UK driving license

Job description

As a Planned Maintenance Surveyor based in the North, you will be part of a small team ensuring our residents in our rental and Community Living properties live in quality homes, though the specification and delivery of planned maintenance programmes.

As a Planned Maintenance Surveyor, you will be part of a small team ensuring our residents in our rental and Community Living properties live in quality homes, though the specification and delivery of planned maintenance programmes. This role is part of a new team, managing works in the region of £8m per annum. You will work collaboratively with colleagues from across property and customer service teams and with external maintenance partners to deliver quality accommodation, value for money and compliance with regulatory standards.

You will combine technical knowledge with the ability to engage with and support our residents while working with contractors and external consultants to specify and deliver high quality works. You will be instructing and managing contractors yourself directly or via an externally appointed contract administrator.

You will be instrumental in the Pensions Board meeting obligations including;

• The anticipated implementation of a Decent Homes Standard
• Minimum EPC C and energy efficiency requirements
• The wider Church's aspirations in relation to Net Zero

Typical projects you may be responsible for include;

• External repairs and redecorations (including re-roofing and window replacements, paving, drainage and similar) to primarily street based housing
• Internal refurbishments including replacement kitchens, bathrooms/wetrooms, rewiring, heating upgrades and similar
• Energy saving and other works to assist the Board in meeting its net zero aspirations initially based on a fabric first approach before moving onto net zero technologies.
• Major projects at our Community Living Schemes such as window and roof replacements, internal works to residents' flats and upgrades/replacement of mechanical and electrical services.

Our properties are located throughout England, with a few in Wales. You will be visiting residents in their homes, and supervising the works of contractors and consultants will require meetings on site. This means you will need to work flexibly and on occasion, may require overnight stays away from home.

Our main office is in central London and you will need to attend the office for in-person meetings, training courses and other events on around a monthly basis.

Closing date 25th October 2026

Interviews will be held on 2nd and 3rd November 2026

• To provide technical and contract management for maintenance and refurbishment projects
• To contribute towards the development, design and deliver a forward works programme for the Board's rental planned maintenance programme though the undertaking of surveys and other tasks as required.
• To support the delivery of the Community Living schemes' planned maintenance programme, in liaison with the Community Living manager and team
  Develop specifications for works and assist with the procurement of external consultants/specialist advisors to undertake relevant design works, project management and other tasks for both rental and Community Living services
• Work with our residents, contractors, consultants and other staff within our Housing Department to support residents though the various stages of a project. Identify and support residents who may require additional support which may include in some instances arranging additional temporary facilities during the course of the works or arranging short term rehousing working in conjunction with our Housing Officers
• Working with the principal designer and other staff ensure relevant pre-construction information is made available to the principal designer and principal contractor (including asbestos registers)
• Ensure relevant consents are in place for works (for example; planning, building control,
  party wall awards)
• Undertake site visits as required to ensure there is clarification of specification, to ensure the quality of works and that good working practices are being used. On completion of works undertake quality assurance checks and that invoiced works matches that undertaken (depending on the nature of the project these may be on a sampling basis)
• Work with our Quality Assurance Officer to ensure customer satisfaction surveys and other
  relevant data is captured
• On completion of works ensure that component records are updated on our housing management system and relevant compliance certificates are provided to our compliance team
• Provide forecast expenditure reports and regularly track planned, committed and actual expenditure against budgets and report to your team leader
• Ensure you and your team comply with the organisation's safeguarding policies and procedures and participate in relevant training
• Provide a customer focused complaint resolution in relation to the works programme
• Where external funding sources are to be used for the works, comply with and report against the grant stream requirements.

Essential

Knowledge/Experience

• Strong technical knowledge of residential maintenance, construction works and asset management and the ability to make informed decisions based upon specialist
  information provided by others
• Understanding of construction contracts and roles within such contracts
• Experience of delivering excellent customer service within occupied housing including engaging with residents and providing support to during the delivery of works
• Experience of inspecting works and ensuring defects are remedied
• Knowledge and ability to write reports and develop schedules of works
• Experience of budget management
• IT Literate with excellent knowledge of Microsoft products, data management and database systems
• Good understanding of Health and Safety and compliance regulations within a construction and housing setting including an understanding of the Housing Health and Safety Rating System (HHSRS)

Skills & Abilities:

• Good communicator, able to work effectively with different groups (including residents, staff, contractors and other stakeholders)
• Highly organised and able to work with minimal supervision
• Flexible and approachable with an attention to detail
• Ability to meet competing deadlines by prioritising and setting targets
• Self-motivated with initiative, and a record of achieving agreed objectives within time and resource constraints
• Naturally collaborative and enjoys working with people from diverse backgrounds
• Ability to travel and work flexibly

Qualifications & Training:

• Construction-related qualification (e.g. HND in construction, or degree) with relevant construction-related experience
• Valid UK driving license
• This role will require a basic DBS check

Desirable

• An appropriate professional qualification (e.g. RICS/CIOB/IET/IMechE or similar)
• Experience of specifying and managing works using a schedule of rates contract (NHF or similar)
• Knowledge and understanding of older persons/Retirement Housing
• Basic experience/understanding of M&E within a residential setting
• Knowledge and experience of the Construction (Design and Management) Regulations

The closing date for applications is 25 October 2026 at 23:55 pm