Placement Officer

Adecco; Croydon; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Competitive rate

Job summary

Adecco is recruiting Placement Officers for Croydon Council to join the Temporary Accommodation Placement Team. Three positions exist to support homeless households by securing suitable emergency, temporary and private rented accommodation.

You will work with applicants, landlords and internal teams to ensure placements are made quickly, safely and in line with homelessness legislation.

Qualifications

• Experience in homelessness, housing options, temporary accommodation or housing management services.
• Knowledge of homelessness legislation and housing law.
• Experience assessing housing needs and managing accommodation placements.
• Strong customer service, negotiation and case management skills.
• Experience liaising with landlords, accommodation providers and external agencies.
• Ability to prioritise workloads and make decisions under pressure.

Responsibilities

• Place homeless households into emergency, temporary and private rented accommodation.
• Assess accommodation suitability and complete risk assessments.
• Match households to appropriate accommodation based on need, risk and eligibility.
• Conduct tenancy and licence sign-ups, explaining agreements and responsibilities.
• Source and secure emergency nightly accommodation through daily liaison with providers.
• Work with landlords and procurement teams to increase accommodation availability.
• Minimise void periods by ensuring properties are re-let promptly.
• Manage placement refusals, repairs, complaints and customer enquiries.
• Maintain accurate records, placement data and performance information.
• Support vulnerable residents through referrals to safeguarding and support services.
• Ensure accommodation meets health and safety standards and has valid compliance certification.
• Assist with the discharge of homelessness duties through suitable accommodation offers.
• Provide clear housing advice and manage customer expectations effectively.
• Support new team members and deputise for the Team Leader when required.

Skills

Homelessness experience

Housing legislation knowledge

Case management

Customer service

Liaising with landlords

Communication skills

Job description

Placement Officer

Croydon Council | 3 Positions Available

Location: Croydon (Hybrid Working)

Working Pattern: Minimum 3 days per week in the office

Hours: 36 hours per week

Contract: 7-Month Contract

Pay Rate: £21.41 per hour PAYE or £28.40 per hour Umbrella

About the Role

We are seeking three experienced Placement Officers to join Croydon Council's Temporary Accommodation Placement Team. This is a busy, fast-paced role that plays a vital part in supporting homeless households by securing suitable emergency, temporary and private rented accommodation.

You will work closely with applicants, landlords, accommodation providers and internal teams to ensure placements are made quickly, safely and in line with statutory requirements and homelessness legislation.

Key Responsibilities

• Place homeless households into emergency, temporary and private rented accommodation.
• Assess accommodation suitability and complete risk assessments.
• Match households to appropriate accommodation based on need, risk and eligibility.
• Conduct tenancy and licence sign-ups, explaining agreements and responsibilities.
• Source and secure emergency nightly accommodation through daily liaison with providers.
• Work with landlords and procurement teams to increase accommodation availability.
• Minimise void periods by ensuring properties are re-let promptly.
• Manage placement refusals, repairs, complaints and customer enquiries.
• Maintain accurate records, placement data and performance information.
• Support vulnerable residents through referrals to safeguarding and support services.
• Ensure accommodation meets health and safety standards and has valid compliance certification.
• Assist with the discharge of homelessness duties through suitable accommodation offers.
• Provide clear housing advice and manage customer expectations effectively.
• Support new team members and deputise for the Team Leader when required.

About You

• Experience within homelessness, housing options, temporary accommodation or housing management services.
• Good knowledge of homelessness legislation and housing law.
• Experience assessing housing needs and managing accommodation placements.
• Strong customer service, negotiation and case management skills.
• Experience liaising with landlords, accommodation providers and external agencies.
• The ability to prioritise workloads and make sound decisions under pressure.
• Excellent communication, administrative and record-keeping skills.
• A commitment to supporting vulnerable residents and delivering positive housing outcomes.

Reporting To

Temporary Accommodation Placement Team Leader

Why Apply?

This is an excellent opportunity to join a high-performing housing team and make a tangible difference to the lives of residents facing homelessness. The role offers a competitive rate, hybrid working, and the opportunity to contribute to an essential frontline service.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.