Reception and Customer Service (Placemaker)

Places Leisure Group; Horsham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Bonus scheme 2%

Health & Fitness membership

Flexible working

Additional annual leave

Learning & development

Company pension

Healthcare cashback

Member discounts

Shop and cinema discounts

Job summary

Places Leisure is seeking a Reception and Sales Placemaker to join our lively team. You will deliver excellent customer service, inspire members, handle inquiries and promote memberships in a friendly, welcoming environment.

This role offers training and development through our partners, opportunities for progression, and a supportive culture where outcomes matter and every visitor leaves with a positive impression.

Qualifications

• People skills to build personable relationships with customers.
• Ability to multi-task and run daily operations smoothly.
• Advocate for physical activity and Places Leisure mission.
• Use membership management tools and sales techniques.
• Sales-focused and target driven with customer service focus.

Responsibilities

• Provide excellent customer service and a welcoming first impression.
• Promote and sell Places Leisure memberships and services.
• Assist with daily operations and maintain an organised front desk.
• Contribute to a positive customer journey and team environment.
• Support training and development opportunities within the centre.

Skills

Customer service

Sales skills

Relationship building

Multi-tasking

Communication

Target driven

Tools

Membership management software

Job description

We are Places for People Group, we\'re a social enterprise that believes it\'s people that make a community. That\'s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\'s leading health and wellbeing enabler.

We aren\'t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\'re more than just a number - you\'re part of our cause.

More About The Role:

We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.

Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.

There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.

In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.

More About You:

• You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
• You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
• Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
• Sales focused and target driven individual.
• You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We Know That There\'s Always More We Can Do To Make You Smile, That\'s Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone\'s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.