Pizza Operations Lead: P&L, People & Guest Experience

PizzaExpress; Horsham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme up to 20%

Free food on shift

Pension & Life Assurance

50% discount on food & drink when not‑

Wellbeing support for you & family

Referral bonus £1000

Development & progression

Job summary

PizzaExpress in Horsham, UK is seeking a second-in-command to drive commercial success and lead a dynamic team on site. You will partner with the General Manager to manage daily operations, training, and performance, delivering high standards in hospitality and customer service.

You will lead by example, coach staff, and seize opportunities to boost sales while upholding safety and quality. Enjoy development pathways, strong support, and a rewarding rewards scheme for high performers.

Qualifications

• Experience in hospitality management or similar.
• Proven leadership and team-management abilities.
• Able to manage budgets, financials and drive performance.

Responsibilities

• Support the General Manager across management tasks.
• Maintain high standards of quality, safety and food handling.
• Lead, coach and develop the restaurant team to deliver excellent service.
• Drive sales and deliver memorable guest experiences.

Job description

PizzaExpress in Horsham, UK is seeking a second-in-command to drive commercial success and lead a dynamic team on site. You will partner with the General Manager to manage daily operations, training, and performance, delivering high standards in hospitality and customer service.

You will lead by example, coach staff, and seize opportunities to boost sales while upholding safety and quality. Enjoy development pathways, strong support, and a rewarding rewards scheme for high performers.