Picturehouse Host - West Norwood Library & Picturehouse

Cineworld Cinemas Ltd; London; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join an innovative cinema experience as a Picturehouse Host, where your role is pivotal in creating memorable visits for guests. This exciting position involves welcoming visitors, delivering exceptional customer service, and promoting ticket sales while ensuring compliance with health and safety regulations. You will engage with guests, handle cash transactions, and maintain a clean and inviting environment. With a variety of perks including free tickets and discounts, this role offers a fun and dynamic work atmosphere. If you are passionate about cinema and customer service, this opportunity is perfect for you.

Benefits

Free tickets for friends/family

In cinema discounts

28 days holiday per year

Virtual GP

Cash back healthcare plan

Eye care scheme

Retail incentives

In-house competitions

Qualifications

• Excellent customer service skills are essential for engaging guests.
• Knowledge of health and safety regulations is required.

Responsibilities

• Welcome visitors and deliver high standards of customer service.
• Promote ticket sales and ensure compliance with safety standards.
• Handle cash transactions accurately and maintain cleanliness.

Skills

Customer Service

Cash Handling

Health and Safety Compliance

Food Safety Standards

Sales Promotion

Education

High School Diploma

Tools

Point of Sale System

Cleaning Equipment

Job description

Read, watch, eat or drink. West Norwood Library & Picturehouse is here for you. A lovingly restored library, 4 screen cinema and cafe-bar.

JOB TITLE

Picturehouse Host

DIRECT REPORT TO

Supervisor

RESPONSIBLE FOR

N/A at this level

PERKS

* £11.95 per hour (dependant on age) + sales incentive bonus’s

* Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card!

* Cineworld Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more!Read on here…

* In addition to this we also offer retail incentives and in house competitions where you can win amazing prizes!

JOB PURPOSE

To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.

Your duties will include but are not limited to:

* Promotion and sale of tickets, retail, alcohol, food, and, Memberships

* Cash handling

* Ushering and piracy prevention

* Compliance with Health and Safety regulations

* Compliance with Food Safety Standards

* Preparing and serving café food

* Cleaning

MAIN DUTIES

Customer Service

* Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.

* To ensure dwell areas are maintained and inviting to customers

* Follow the correct ticket verification procedure. Guide customers to their seats where necessary; and ensure every person who enters the auditorium has a valid ticket

* Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct them to an appropriate person who can assist

* Be knowledgeable about the individual cinema’s services and facilities including accessibility, toilets, and proposition

* Ensure all communication via radios is appropriate, clear, and concise

* Be able to provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary

* Be aware of film classifications and identification requirements

* Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy

* Monitor screens for picture & sound quality, temperature, and customer disturbance

Product Knowledge and sales

* Be knowledgeable of current promotions and raise customer awareness

* Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy

* Promote the benefits of Membership during every transition

* Using suggestive selling to offer better value and enhance the customer experience

* Monitor stock levels and stock rotation and ensure departments are well presented

* Ensure all wastage is correctly recorded by following the wastage procedure

* Maintaining the highest standards of food hygiene and food presentation in line with policy

* Ensure that café offerings are prepared and served to the highest standards

Health & Safety – You will:

* Follow all Health & Safety Policies with a Spot it, Sort it approach

* Work efficiently using all pieces of equipment (you have been trained on) correctly and with care

* Inform management immediately of any breaches or issues within Health & Safety

* Help monitor maintenance or repairs advising the relevant people of any issues immediately

* Open and close all areas, ensuring the relevant supporting paperwork is completed

Undertake basic daily cleaning duties including but not limited to departments, auditoriums, bathrooms (periodic toilet checks)*, staff areas, customer-facing areas, and sorting and removing of rubbish as required

* You will be expected to attend regular staff meetings and shift briefings and keep up to date on staff communications

* Adhere to all policies and procedures

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment. May 2023