Picturehouse Host (Seasonal) - Brighton

Picturehouse; Brighton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A cinema organization in Brighton seeks a Picturehouse Host for a Christmas temporary role. The position involves providing excellent customer service, managing queues, and supporting cinema operations during key business times. Ideal candidates will be enthusiastic and flexible, with opportunities for progression.

Benefits

Competitive pay

Double pay on bank holidays

Sales bonuses

Free cinema tickets

Food & drinks discounts

Career development opportunities

Qualifications

• Passionate about excellent customer service.
• Confident in communication with customers and colleagues.
• Available to work during key business times, i.e. evenings and weekends.

Responsibilities

• Welcome and serve visitors to the cinema.
• Manage queues and maintain product knowledge.
• Handle cash transactions and food preparation.

Skills

Excellent customer service

Communication skills

Teamwork

Adaptability

Cash handling

Job description

Overview

Application deadline: Friday 10th October 2025

Location: Brighton - Duke of York's or Duke's at Komedia

Contract: 0 hours per week with regular work in the evenings and weekends.

Salary: £12.55 per hour.

Position: Picturehouse Host - CHRISTMAS TEMP/Awards Season. You may be required to work at either Brighton Picturehouse cinema.

Food and drink are integral parts of the experience here at Picturehouse, with our Café and Bar offerings making our cinemas an exciting social hub within the community.

We are looking for an experienced and enthusiastic person who can bring a passion for excellent customer service to this exciting venue.

In return we offer an incredible package of staff perks with something for everyone, this includes:

• Competitive pay
• Double pay on bank holidays
• Sales bonuses
• Late night working allowance
• Unlimited free cinema tickets
• Free guest tickets
• Free Cineworld tickets
• Free hot and draught soft drinks
• Food & drinks discounts
• Eye care vouchers
• Paid breaks
• Increased pension contributions
• Cycle to work scheme
• Career development opportunities
• Company sick pay*
• Employee assistance plan
• Free 24/7 virtual GPs

Responsibilities

Customer Service Responsibilities include but are not limited to:

• Cash handling
• Food handling & preparation (including stock replenishment)
• Alcohol sales
• Cleaning
• Heavy lifting
• Compliance with health and safety regulations
• Increasing sales
• Maintaining standards
• Following policies and procedures
• Dealing face to face with large groups of people

We are looking for people who are passionate about our people and their careers. If you see yourself as a supervisor of the future, we have development opportunities and training to support that aspiration. This role offers the potential for progression after 1 year of service.

Job Details

Job title: Picturehouse Host

Direct report to: Supervisor

Responsible for: N/A at this level

Job purpose: To welcome and serve visitors to the cinema in an individual and informed way while delivering the highest standard of customer service. Support the cinema team to promote membership benefits and drive sales, ensuring smooth cinema operations in line with policies and procedures. You will be trained to perform various duties across the cinema, including Box Office, Retail, Usher, Bar and Kitchen duties, with emphasis on customer service in all areas.

Main duties

Customer Service

• Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations, managing queues effectively and maintaining up-to-date product knowledge to maximise customer enjoyment and encourage repeat visits
• Guide customers to their seats where necessary; verify tickets including for Member card holders
• Respond to verbal customer complaints or queries and resolve or direct as appropriate
• Be knowledgeable about the cinema services and facilities
• Communicate via radios clearly and concisely
• Provide information on performance times, film synopses and classifications
• Be aware of film piracy policy and enforce classifications and identification procedures
• Ensure lost property is delivered to the appropriate area and logged
• Monitor screens for piracy, picture & sound quality, temperature, disturbances and H&S issues

Promoting Sales

• Be knowledgeable of current marketing promotions and raise customer awareness
• Process transactions, memberships and discounts accurately and in line with policy
• Promote Membership through recommendations and upcoming films
• Promote displays using up-to-date POS and rotate stock (FIFO); suggest additional products (e.g., cake with coffee)
• Record wastage correctly by following wastage procedures

Health & Safety

• Follow Food Hygiene Regulations and Health & Safety policies
• Operate equipment trained to use safely and efficiently
• Inform management of any H&S breaches or issues
• Assist with maintenance or repairs as needed
• Open and close all areas with relevant paperwork
• Undertake daily cinema cleaning across areas and manage rubbish
• Keep informed about business changes through meetings and notices
• Adhere to current policies and procedures
• Carry out any other duties reasonably requested

Person specification

Essential attributes and experience

• Passionate about excellent customer service
• Confident in communication with customers and colleagues
• Works effectively as part of a team
• Adaptable and flexible to changing circumstances
• Resourceful and able to work under pressure
• Available to work during key business times, i.e. evenings and weekends

Desirable

• Cash handling experience
• Experience in a service-related industry
• Interest in and knowledge of film and Picturehouses programming

LNKD1_UKTJ