Picturehouse Host - Notting Hill

Cineworld Cinemas Ltd; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

Step into the limelight as a Picturehouse Host at a vibrant cinema venue, where your role is to ensure an unforgettable customer experience from the moment guests arrive. You'll serve popcorn, maintain a welcoming environment, and assist with various cinema operations. This role offers the chance to work in a dynamic team, engage with diverse customers, and contribute to a community hub that shares joy through extraordinary experiences. If you have a passion for customer service and enjoy a varied work life, this is the perfect opportunity to shine in the entertainment industry.

Benefits

Free cinema tickets

In-cinema discounts

28 days holiday per year

Virtual GP

Cash back healthcare plan

Eye care scheme

Sales incentive bonuses

Retail incentives and competitions

Qualifications

• Friendly and outgoing personality focused on delivering unforgettable experiences.
• Enjoys varied work across different cinema areas.

Responsibilities

• Ensure the best possible customer journey for cinema visitors.
• Contribute to cinema operations, including health & safety and cleaning duties.

Skills

Customer Service

Teamwork

Communication

Job description

Job Title: Picturehouse Host

Location: Notting Hill

Responsible to: Duty Manager

Responsible for: N/A

Date live: 28th January 2025

Interview Process: In Person or Zoom

Salary: £11.95 per hour

What is the job?

Lights, camera, action.

It’s time to step into the limelight as the new Picturehouse Host at The Gate Cinema, taking our customers on a wondrous journey that immerses them in every aspect that our unique venue has to offer.

From serving popcorn to ensuring the screens are comfortable and inviting, you will be involved in ensuring the best possible end-to-end customer experience from the moment they step through the doors.

What do you get?

1. £11.95 (dependant on age) + sales incentive bonuses
2. Free tickets for you and your friends/family + in cinema discounts, with your own Premiere Pass card!
3. Cineworld Cinemas offers a wide variety of benefits; early pay access, all employees are entitled to 28 days holiday per year (pro rata), Virtual GP, savings on restaurants, gyms and high street brands, cash back healthcare plan, eye care scheme and loads more!
4. In addition to this we also offer retail incentives and in-house competitions where you can win amazing prizes!

What will you be doing?

1. You will be responsible for ensuring the best possible customer journey for anyone that steps through our doors. Whether they are in the cinema to dine, drink, attend an event or indulge in a cinematic masterpiece you will help them fully immerse themselves in the experience and forget the outside world.
2. You will contribute towards the running of the cinema, which will see you keep on top of Health & Safety, general cleaning duties, operate the concession stands, prepare & serve café food, ushering responsibilities and lots more.
3. You will always be up to speed on film scheduling at the cinema, being able to relay knowledge of schedules, film synopsis and classification to our customers when needed.
4. You will be aware of all internal sales promotions and work with your colleagues to drive sales to hit targets.

About you

1. You must be friendly and outgoing with the attitude of always putting the customer first to deliver an unforgettable experience.
2. You will be someone who enjoys a varied work life as no two days will be the same with you being required to work across lots of different areas of the cinema such as, Promotion and sale of tickets, retail, alcohol, food and Memberships.
3. You enjoy working in a team environment with a wide variety of people to achieve common goals.

You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire.

Who are Picturehouse?

Working at Picturehouse…just a whole load of cinemas, right? Wrong!

Picturehouse Cinemas is so much more than screens and popcorn! As part of the Regal Cineworld Group, we are cinemas in the heart of neighbourhoods, ingraining ourselves within local communities as social hubs; dedicated to 'sharing joy through extraordinary experiences'.

Each of our architecturally unique venues are places to eat, meet and relax, supplemented with a wide variety of productions ranging from live streamed Opera through to immersive showings of the big blockbusters, plus the best of cinema from around the world and more.

With an office in Leicester Square, London and cinemas countrywide we have a variety of roles that see our people working on either a hybrid or field based/remote basis.

One thing we pride ourselves on at the Regal Cineworld Group is our people and being able to support our people to pursue the career paths they want within the Cineworld & Picturehouse brands. We help YOU grow.

Read more about the Cineworld & Picturehouse culture here – Cinema stories

Do you feel like you don’t have all the experience listed but would love to explore a career at Cineworld? Please still contact [e-mail]. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.