Picturehouse Host City Screen York Picturehouse

Picturehouse; Redcar; On-site; GBP 20,000 - 24,000; Full time

Job summary

A dynamic cinema in East Riding of Yorkshire seeks a Host who is passionate about film and customer service. The role involves engaging guests, promoting offers, and ensuring smooth operations. With full training provided, flexibility in working hours and a can-do attitude are essential for success.

Qualifications

• Hardworking individuals who love film.
• Background in food and beverage service is advantageous.
• Flexibility to work weekends, evenings and school holidays.

Responsibilities

• Welcome visitors and deliver excellent customer service.
• Promote memberships and drive sales.
• Maintain health and safety standards.

Skills

Customer Service

Cash Handling

Flexibility

Job description

Picturehouse Host City Screen York Picturehouse

Location: East Riding Of Yorkshire, England, United Kingdom

Posted: 3 weeks ago. Be among the first 25 applicants.

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We are looking for hardworking individuals who love film and genuinely enjoy providing excellent customer service.

A background in food and beverage service is advantageous, as our cinema has a cafe bar.

Flexibility to work weekends, evenings, and school holidays is required.

Job Purpose

To welcome visitors to the cinema in an individual and informed way, delivering the highest standard of customer service. Support the cinema team to promote memberships, drive sales, and ensure smooth cinema operations in line with policies and procedures. Full training will be provided to perform various duties across the cinema.

Your Duties Will Include but Are Not Limited To

• Promotion and sale of tickets, retail items, alcohol, food, and memberships
• Cash handling
• Ushering and piracy prevention
• Compliance with health and safety regulations
• Compliance with food safety standards
• Preparing and serving cafe food
• Cleaning

Main Duties

Customer Service

• Deliver excellent customer service, engaging guests to maximize enjoyment and encourage repeat visits.
• Maintain inviting dwell areas for customers.
• Guide customers to their seats and verify tickets.
• Respond to customer complaints or queries promptly and escalate when necessary.
• Be knowledgeable about cinema services, facilities, accessibility, and policies.
• Communicate clearly via radios.
• Provide information on film schedules, synopses, and classifications; be aware of piracy policies.
• Manage lost property and monitor picture & sound quality, temperature, and disturbances.

Product Knowledge and Sales

• Stay informed about current promotions and promote memberships.
• Process transactions accurately, including discounts and memberships.
• Use suggestive selling to enhance customer experience.
• Monitor stock levels and presentation.
• Record wastage properly and maintain food hygiene standards.

Health & Safety

• Follow health and safety policies with a proactive approach.
• Use equipment correctly and report issues immediately.
• Assist with maintenance and repairs as needed.
• Open and close areas, completing relevant paperwork.

Perform basic daily cleaning duties in various areas, including toilets and staff spaces. Attend staff meetings and keep up-to-date with communications. Adhere to all policies and procedures. Other duties may be assigned as required.

This job description reflects current requirements and may be amended as duties evolve.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and IT
• Industry: Events Services

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Locations: Bridlington, Rawcliffe Bridge, and East Riding of Yorkshire, UK.