Picker Full Time

Booker; London Borough of Enfield; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discount after 3 mo

Tesco Mobile deal 10%

Discounted insurances

Eye test & glasses discount

Health checks

RAC breakdown discounts

Share scheme access

Pension matching

Life Assurance

Wellbeing support

Holiday package

Job summary

Booker in London is seeking a customer-focused team member to help in-store operations, including picking deliveries, restocking shelves, and serving customers at the tills. You will contribute to fast, accurate service and support delivery drivers as required.

A can-do attitude, punctuality, and presentation are essential to help us meet daily pick rates and customer expectations.

Qualifications

• Experience delivering excellent customer service.
• Strong communication and listening skills.
• Able to work well in a fast-paced retail environment.

Responsibilities

• Accurately pick and dispatch goods using a handheld terminal and report any discrepancies to the Manager.
• Check quality, shelf life and ensure packaging is robust for delivery.
• Provide a high standard of customer service by processing deliveries efficiently and to target.
• Be polite with delivery staff and escalate complex queries or complaints as needed.

Skills

Customer service

Communication

Teamwork

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same.Whether it's filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries the opportunities are endless, but everything you do matters ensuring our customers get everything they came for, served quickly and efficiently.

Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.

You will be responsible for

Responsible for the accurate picking and dispatch of goods bypicking against a hand held terminal and advising Manager of any differences.

Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.

Responsible for providing a high standard of customer service by processing deliveries efficientlyand to target.

Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

You will need

A can do attitude and feel comfortable working to meet designated pick rates.
A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
Always be there, on time and properly presented.