PI Claims Handling Team Leader

Red Recruitment; Taunton; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a PI Claims Handling Team Lead to oversee a dedicated team in their Commercial Claims Team. This role offers the opportunity to work from home frequently while traveling to offices in Taunton, Bristol, or London as needed. You'll be responsible for guiding your team, ensuring efficient claims management, and maintaining high standards of customer service. This position not only promises excellent progression opportunities but also fosters a culture of professional excellence and client service. If you have a strong background in PI claims and leadership, this is a fantastic chance to make a significant impact.

Benefits

Quarterly family day

Excellent progression opportunities

Culture based on client service and professional excellence

Qualifications

• Proven experience in claims handling with leadership experience is required.
• Strong knowledge of claims processes, legislation, and regulatory requirements.

Responsibilities

• Lead and support a team of claims handlers to achieve performance targets.
• Monitor workflow and allocate resources for effective claims processing.
• Handle escalated claims with a focus on resolution and customer satisfaction.

Skills

Claims Handling

Leadership

Customer Service

Problem-Solving

Communication

Analytical Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

ECF

Job description

Red Recruitment is looking for a PI Claims Handling Team Lead to join their client's Commercial Claims Team.

As the Claims Handling Team Lead, you'll be responsible for overseeing a team of claims handlers, ensuring that cases are managed efficiently, fairly, and with the highest standards of customer service. You'll provide guidance, support, and development to your team, while also acting as a point of escalation for complex claims.

You will be able to work from home frequently with travel to the Taunton, Bristol or London office as and when required.

You should have experience in PI claims to be considered for this role.

Benefits and Package for a PI Claims Handling Team Leader:

• Salary: Competitive
• Hours: Full-time
• Contract type: Permanent
• Location: Remote (The offices are based in London, Bristol and Taunton)
• Once a quarter family day, this often takes place in their office
• Excellent progression opportunities
• Values that align to their employees
• Culture based on client service, professional excellence and DE&I

Key Responsibilities of a PI Claims Handling Team Leader:

• Leading, motivating, and supporting a team of claims handlers to achieve performance targets and service levels
• Monitoring workflow and allocating resources to ensure timely and effective claims processing
• Instructing and monitoring service suppliers, including external legal counsel, panel firms and adjusters and controlling expenditure
• Providing support to underwriters including advising on claims-related information, updating on trends, and attending claims review meetings as required
• Ensuring full compliance with all service standards and ensuring that Claims Handling is conducted with regard to the relevant regulatory compliance
• Handling escalated or complex claims with a focus on resolution and customer satisfaction
• Assisting in the mentoring, training and development of Claims Handlers, Assistant Claims Handlers, and Technicians
• Actively participating in and contributing improvements to the claims processes and systems whilst promoting best practice and reducing the level of non-value added tasks undertaken by Claims Handlers

Key Skills and Experience of a PI Claims Handling Team Leader:

• Proven experience in a claims handling role, ideally with leadership or supervisory experience, is required
• Strong knowledge of claims processes, legislation, and regulatory requirements
• In-depth understanding of PI claims is essential
• Appropriate technical expertise and analytical skills
• Coverage knowledge with the ability to make own determination/challenge lawyers
• The ability to lead by example and inspire others
• Excellent communication, problem-solving, and interpersonal skills
• You should be a strong team player who identifies and proposes solutions to problems
• The ability to develop excellent working relationships with a variety of internal and external stakeholders is required
• Experience using Microsoft Word, Excel, Power Point, Outlook and ECF is required

If you have the relevant skills and experience required, and are interested in this position, please apply now!