Physiotherapy Administrative and Clerical Officer

Aneurin Bevan University Health Board; Newport; On-site; GBP 25,000; Full time

Job summary

Aneurin Bevan University Health Board seeks an enthusiastic Administrative Support Officer for the MSK Outpatient Physiotherapy Department, working in Newport. Ideal candidates will possess excellent IT and communication skills, exhibit strong teamwork, and demonstrate the ability to adapt to changing work routines.

Benefits

Flexible working

Career development opportunities

Wellbeing Centre of Excellence

Qualifications

• Previous experience of working within an office environment is essential.
• GCSE or equivalent in Maths and English is desirable.

Responsibilities

• Provide administrative support in the MSK Outpatient Physiotherapy Department.
• Manage communications with parents/carers and health professionals.

Skills

I T skills

Good communication skills

Teamwork

Organisational skills

Time management

Education

Good command of English Language

RSA stage II word processing/typing

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An opportunity has arisen for an enthusiastic and diligent Administrative Support Officer who will be based within Newport working within the MSK Outpatient Physiotherapy Department at the Royal Gwent Hospital and St Woolos Hospital. We require someone who has excellent administrative and clerical skills to become a member of this dynamic team. You will work with the Administration Lead and clerical colleagues. You need to demonstrate the ability to prioritise your own workload and show initiative.

The physiotherapy department is part of the Royal Gwent Estate, it is 10 minutes walk from Friars walk shopping complex and Water Front.

St Woolos physiotherapy department is approximately 8 minutes walk from the Royal Gwent Hospital and within 2 minutes from St Woolos Cathedral.

Main duties of the job

You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with parents/carers and health professionals. Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Other Requirements

Essential criteria

• The physical ability to perform and cope with all aspects of manual handling as demanded by the job role
• The ability to move between sites within the Trust as demanded by the job role
• Commitment to lifelong learning
  
  

Skills & Knowledge

Essential criteria

• I T skills including the use of Microsoft Windows and Microsoft Office
• Good communication skills both verbal and written
• The ability to work effectively in a team environment
• The ability to adapt to changes in work routine
• The ability to use a networked computer system
• Good organisational and prioritisation skills
• The ability to work without direct supervision
• Evidence of initiative and good time management
  
  

Desirable criteria

• The ability to use the internet and design databases and spreadsheets
• The ability to work under pressure and meet deadlines
• Good negotiation skills
• The ability to speak Welsh
  
  

Experience

Essential criteria

• Previous experience of working within an office environment
  
  

Desirable criteria

• Previous experience in a health and/or social care environment
• Experience of Myrddin and/or WelshPAS (Patient Administration System)
  
  

Education/Qualifications/

Essential criteria

• Good command of English Language and Basic Maths
• RSA stage II word processing/typing or equivalent
  
  

Desirable criteria

• GCSE or equivalent in Maths and English
• ECDL