Physiotherapy Administration Apprentice

South Warwickshire NHS Foundation Trust; Warwick; On-site; GBP 15,000 - 20,000; Full time

Job summary

An exciting opportunity to join South Warwickshire NHS Foundation Trust as an apprentice in the Physiotherapy Department. This role offers a chance to develop essential administrative and customer service skills while working towards a nationally recognised qualification. The position includes a fixed-term contract with comprehensive training and support.

Benefits

27 days annual leave

8 statutory holidays

Qualifications

• Develop skills in administration and customer service.
• Support provided through supervision and study sessions.

Responsibilities

• Provide comprehensive administrative support to the Physiotherapy Department.
• Administer bookings, organise training events, and input data into payroll.

Skills

Customer Service

Administration

Education

Level 2 Customer Service Practitioner

Job description

South Warwickshire NHS Foundation Trust (SWFT) is looking to recruit an enthusiastic and self-motivated apprentice within the Physiotherapy Department based at Leamington Hospital and Saltisford Office Park. This is a fantastic opportunity to develop administrative and customer service skills in the Physiotherapy Department, learning on the job whilst also having the opportunity to obtain a nationally recognised qualification.

The Role

The post holder will be responsible for providing high-quality, comprehensive administrative support to the Physiotherapy Department, working alongside team members to ensure a high level of customer service is maintained.

Support and training will be provided to enable the post holder to develop their skills in administration and customer service. This will include regular supervision, attending study sessions, and meeting with an assessor from the apprenticeship provider to gain an apprenticeship qualification in Level 2 Customer Service Practitioner.

The post is a 15-month fixed-term contract, working 37.5 hours per week (Monday-Friday), with time allocated for formal study towards the apprenticeship framework. The candidate will be entitled to 27 days of annual leave plus 8 statutory holidays.

The role involves carrying out all aspects of administration and customer service tasks for the Physiotherapy Department, including working with patient information systems to administer bookings for appointments, organising training events, inputting data into payroll, and ordering physiotherapy equipment.

Join Our Trust

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust has been rated as outstanding following our latest inspection. Our staff survey results have also ranked us 4th in the country as a recommended place to work.

We provide services across Warwickshire and beyond, including hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa, and Shipston-on-Stour, as well as community services across the county. We are a progressive and expanding organisation with a strong focus on improving quality, integrating pathways, and increasing productivity.

Our core values are: 'Trusted to provide safe, inclusive, effective, and compassionate care.' Throughout the recruitment process, you will be asked to demonstrate how you embody these values and how they influence your work. Regardless of your role, whether patient-facing or not, we all work guided by these principles.

For further details or informal visits, please contact:

• Name: Rachel Fox
• Job title: Therapies Admin Manager
• Email: [e-mail]
• Telephone: [phone]