Physical Damage Adjuster I

Kentucky Farm Bureau; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Overview

Serves as the point of contact with customers related to repairs to automobiles and motorcycles. Prepares and audits auto repair estimates, which accurately reflect the reasonable operations required to repair an automobile or motorcycle. This is to be accomplished in a prompt, courteous, and fair manner. Promotes and maintains positive relationships acting as a liaison with our partners and customers in the auto repair process. Will work closely with collision repair facilities to negotiate repair processes and pricing. To learn more about this role, please watch our Claims Careers Video.

Responsibilities

1. Support the corporate strategy of our commitment to the member relationship.
2. Support the strategic mission of the Claims function as it relates to goals for the organization.
3. Review loss reports and confirm coverage.
4. Conduct prompt and thorough investigations of losses.
5. Promptly evaluate and resolve claims through settlement or denial.
6. Inspect and determine extent of auto damage. Prepare repair estimate in accordance with company and industry procedures.
7. Prepare damage appraisals that reflect damages incurred using proper repair methods, new, like-kind-quality, after-market, or competitive parts, as appropriate.
8. Review estimate with collision repair facility and/or vehicle owner.
9. Reinspect vehicles for supplemental repairs, when applicable.
10. Maintain drive-in claim facilities for inspection of damaged vehicles on an appointment basis.
11. Negotiate with collision repair shops when necessary.
12. Establish and maintain quality relationships with collision repair shops, vendors, and Kentucky Farm Bureau company and agency personnel.
13. Maintain current knowledge of auto repair techniques, labor rates, parts prices, and industry trends.
14. Actively pursue salvage recovery, as required.
15. Assist Subrogation Unit with subrogation recovery.
16. Attend and participate in company sponsored meetings, seminars, and continuing education activities.
17. Identify potential fraud and subrogation possibilities; refer as appropriate.
18. Serve as a catastrophe team member or assist in other claim offices or locations, as required.
19. Regular, predictable attendance. Ability and willingness to work in office, as required, is a must.
20. Above average communication skills.
21. Always maintain a professional appearance in accordance with the company dress code.
22. Provide exceptional customer service to internal and external customers.

This list of essential functions is non-exhaustive and may be supplemented as necessary.

Other Responsibilities

1. Advise appropriate claim representative of poor risks that should be referred to underwriting.
2. Promptly respond to phone calls, emails, or other inquiries.
3. Assist and give guidance to claim representative when requested.
4. Maintain knowledge of policy contracts and industry trends.
5. Maintain and properly use company facilities, equipment, supplies, and automobiles.
6. Follow company guidelines related to maintenance and personal use of company vehicles.

Job Specifications

Physical demands: Normal vision/hearing with or without correction; Reading; Speaking; Sitting; Standing; Kneeling; Mobility; Driving an automobile.

Mental demands: Prolonged concentration; analytical reasoning.

Environmental factors: Working outdoors; Standard office lighting, temperatures, and noise. Outdoor conditions, lighting, temperatures, and noise. On-site field inspections of damaged property, as needed.

Equipment: Laptop computer; Portable printer; Cell phone; Inverter; Jump box; Automobile.

Qualifications

1. Valid Driver’s License and good driving record.
2. Combination of formal education, training, and work experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate preferred. Bachelor’s degree preferred but not required.
3. Ability to learn auto estimating software.
4. Exceptional customer service skills.
5. Good negotiation and public relation skills.
6. Ability to interpret policy contracts.
7. Ability to make and document timely decisions.
8. Obtain Kentucky Staff Adjuster License within six months of employment.
9. Demonstrates a positive and supportive attitude of company and department goals.
10. Provides positive support and leadership to all internal and external customers.